Laura Briggs

Experience

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  DoveStar Institute School of Massage and Alternative Healing Arts

  Jul 2006 - Feb 2011

  Executive Administrative Assistant

  • Supported instructors and the director by coordinating class schedules, ensuring accurate materials, and facilitating communication.• Managed a multi-room clinical environment for massage therapy, sauna, and pool operations, ensuring student training, schedule adherence, and prompt resolution of client concerns.• Contributed to a team effort ensuring consistency across course catalogs, descriptions, syllabi, and handouts.• Championed exceptional customer service across all interactions, exceeding expectations for students, staff, clients, vendors, and alumni, both in-person and through email and phone communication.• Organized and managed school events, including metaphysical fairs, group meditations, Reiki shares, and facility rentals, ensuring smooth execution and client satisfaction.• Trained staff on reception procedures, including client greetings, phone etiquette, and payment processing. Managed student enrollment, scheduling, and financial records. Show less

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  Elemental Body Therapies of NH, LLC

  Dec 2010 - Oct 2018

  Sole Proprietor and Practitioner

  • Built a successful part-time massage therapy practice serving over 250 clients. Developed individualized treatment plans to address each client’s specific health goals, fostering a loyal clientele. • Managed all aspects of finances, including accounts receivable, accounts payable, client record maintenance, gift certificate program administration, credit card processing, and tax reporting. Ensured accurate and timely financial data for informed decision making. • Led community outreach initiatives by providing massage therapy, health education workshops, and self-care technique demonstrations at local businesses. Show less

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  Granite State Business Resource Network

  Jun 2011 - Jun 2013

  Secretary

  Led as volunteer secretary for a professional networking group. Maintained accurate meeting notes and historical records, ensuring timely distribution to members.

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  Modern Dimensions Tile & Stone, Inc.

  Jul 2014 - May 2017

  Administrative Assistant, Bookkeeper

  • Established a home office and implemented a streamlined filing system for efficient record-keeping. Utilized QuickBooks Online to manage all financial aspects, including setting up the system, entering historical transactions, maintaining the general ledger, performing bank reconciliations, generating financial reports, and collaborating effectively with the accountant during year-end closing. • Handled all accounts payable and receivable functions, processing reimbursements, subcontractor invoices and payments, and recording payroll. Maintained accurate financial records by reconciling bank, loan, and credit card accounts. Show less

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  Signature Consultants

  Oct 2018 - Mar 2019

  Financial Project Coordinator

  • Optimized invoice processing efficiency by tackling a backlog and implementing improved procedures. Leveraged skills in Access to process invoices from multiple contractors, including data entry, generating reports in both Access and Excel, verifying accuracy, obtaining approvals, and distributing invoices to contractors and finance for prompt payment.• Implemented a comprehensive document management system for 20 years of project files. This included categorization for on-site/off-site storage or secure shredding and creation of detailed information sheets to facilitate future retrieval. Additionally, coordinated logistics for document pickup and disposal. Show less

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  Eustis Cable Enterprises

  Apr 2019 - Sept 2021

  Partially remote position.• Fleet administrator - track assignments, status, and maintenance of 25 trucks. Proof daily DOT inspection reports, process exam reports, inventories, incident reports, fuel card reports, repair invoices, EZ Pass. • Project Management - data entry, file setup, track progress through completion, working with three separate departments. • Invoicing - capture bonds, permits, materials, traffic control, for $4M+ sales annually. Work with customers to collect unpaid invoices. Track invoices from creation to payment to ensure all payments are received. • Conversion of crews daily/weekly reporting forms to digital version in Excel with automation, formulas, and analytics to decrease employee errors, increase efficiency in payroll, invoices, and reports. • Collaborated with team members and clients (80% remote) to develop strong relationships, meet customer needs, deadlines, and productivity reports. • Retrieve/sort daily mail, accident/incident reports, purchase supplies, update job boards, secure bonds, assist in permitting. This position was in addition to the Fiber Department Admin position below. Show less • Grew from part-time Admin Assistant to full-time Fiber Department Admin within 10 months, demonstrating ability to quickly learn and adapt to new responsibilities. • Spearheaded Fiber Construction's digital transformation, creating a fully digital system for streamlined payroll, invoicing, and project management. Increased efficiency, enabled remote work, and improved organization. • Managed projects in Salesforce CRM, handling all aspects from initiation to invoicing. • Streamlined document management for 10+ coordinators by consolidating 7 years of files into a centralized Google Drive, improving accessibility and saving storage. • Independently mastered & implemented a construction documentation process, reducing turnaround to 48 hours and clearing a backlog of 270 packages. • Effectively coordinated remote teams & empowered them with CRM, project management tools, & Google Drive training. Show less

  • Office Administrator

    Jan 2021 - Sept 2021

  • Fiber Department Admin

    Apr 2019 - Sept 2021
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  Venture Construction Company

  Nov 2021 - Feb 2022

  Office Administrator

  • Ensured fleet regulatory compliance by handling DMV registration, DOT inspections, and maintaining up-to-date HAZMAT binders. Additionally, tracked mileage and utilized Samsara software for efficient fleet management. • Oversaw contract administration from start to finish, handling document printing, proofing, assembly, signature, and notarization acquisition, filing, and keeping all parties informed throughout the process. • Served as a central communication hub, efficiently receiving, processing, and distributing incoming/outgoing mail, packages, and emails, while managing three phone lines to ensure seamless communication for the team. Show less

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  InSync Staffing

  Feb 2022 - Mar 2024

  Client Relationship Manager Assistant

  • Supported a team of Client Relationship Managers, mastering the individualized requirements for multiple clients when submitting potential candidates in various vendor management systems.• Developed and maintained the organizational tools required to manage the 400-500+ daily emails for candidate submittals, new job requisitions, and job status or attribute updates. • I helped develop and implement strategies to improve the process of submitting and assigning jobs in the CRM system. This resulted in a reduction in the time it took to complete these tasks.• Created a living document of 130+ pages with links to navigate necessary instructions/examples for 100+ customized clients’ submittals and job assignments, CRM preferences, and state requirements. Show less

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  Freelance

  Dec 2023 - now

  Data Quality Assurance Specialist

  • Support the development of new machine learning projects by meticulously labeling and annotating large data sets. • Work independently to categorize prompts, evaluate responses for truthfulness, compliance & safety, evaluate images for diversity & representation, ask questions & compare model responses.

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  Self-employed

  Jul 2024 - now

  Remote Office Support