Edel Buckley

Experience

• 

  Department Of Agriculture and Food

  Jul 2006 - Jan 2007

  Executive Officer

  • Responsible for the maintenance of the Department NPITS and NSIS databases.• Responsible for granting herd licence numbers using NPITS system.• Completed general secretarial work; filing, composing correspondence etc.

• 

  Dell EMC

  Apr 2011 - now

  • Work with the BU or my Senior Manager/Director to coach, mentor and motivate a multi-skilled team in an empowered team-based environment, ensuring full engagement of team members.• Develop a Cross-Training plan for the team to complete training across all functions of the role.• Agree quarterly goals with team members and assess completion of these goals.• Collaborate with partners and internal partner sales managers to develop a support strategy which align the partners to Dell EMC’s business goals.• Negotiate and resolve conflicts.• Establish and support efficient business processes in supporting our partners.• Review and approve standard operating procedures for all team functions.• Devise quarter-end rosters: plan and ensure that there is adequate support for partners at month-end and quarter-end and act as point of escalation during and after business hours.• Capacity planning for PXC EMEA team.• Complete reporting on team and business metrics in Microsoft Excel.• Present on process improvements at management and productivity meetings. Show less The EMEA Partner eXperience Centre (PSC-EMEA) is a single point of contact for pre- and post-sales support to EMC Partners. Specifically the PSC is responsible for the enablement of Partners in their relationship with EMC, the end-to-end support of the Channel sales cycle, and the operational development and execution of Partner programs.Responsibilities:• Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.• Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, peer reviews, and performance appraisals.• Coach, facilitate, solve work problems, and participate in the work of the team• Observe training needs and relay training needs and requests to supervisor. Show less • Provide pre- and post-sales support to both Channel Partners & Field Users in the EMEA region • Act as the first point of contact for Partner queries & support requests for all stages of the Sales Cycle• Liaise with a number of teams including GRO, Distribution, Licensing as well as account managers and partner contacts on a daily basis.• Ensure that published service level agreements for responding to partner queries through the PSC Mailbox were met.• Provide both onsite and online training on various EMC systems to both Partner and Field users, • Act as point of contact for major Focus Partners. Show less

  • Manager, Partner eXperience Centre

    Feb 2017 - now

  • Supervisor, Partner Support Centre

    Apr 2014 - Feb 2017

  • Sales Support Representative, Partner Support Centre

    Jan 2013 - Apr 2014

  • Operations Representative, Contract Management Team

    Apr 2011 - Jan 2013