Andy Walmsley

Experience

• 

  Housing New Zealand Corporation

  Feb 2008 - Sept 2019

  In my role as Manager, Business Change and Improvement, I directed a team focused on advancing operational efficiency and implementing continuous improvement initiatives across Housing New Zealand. My responsibilities included overseeing a $30M portfolio of projects that aligned with strategic objectives, managing a diverse senior leadership team, and maintaining organisational compliance. I was also accountable for embedding a culture of continuous improvement and establishing best practices in change management.My achievements included a range of major initiatives that delivered critical improvements to the frontline operating model, reducing housing build costs and enhancing health and safety standards. These efforts saved over $2M in direct costs and contributed to a cumulative reduction of more than 93,000 hours in business activities, creating measurable efficiency gains across the organisation. Show less As Manager of Organisational Strategy, I was responsible for guiding Housing New Zealand’s strategic and business planning activities as well as it's policy and research and evaluation functions. My role encompassed leading the development of the organisation's accountability framework, including the Statement of Performance and Statement of Intent, as well as overseeing the selection of strategic investments, enterprise architecture and policy and evaluation activities. This position allowed me to drive forward-thinking initiatives that shaped organisational goals and performance benchmarks.I spearheaded the development of “Strategy 2017: Forward Thinking, Thinking Forward,” a strategic framework that aligned long-term goals with operational priorities and resulted in the Auckland Housing Programme. Serving as acting General Manager of Business Solutions on multiple occassions, I contributed to high-level decision-making processes and strategic planning that supported enhanced organisational resilience and performance. Show less In this role, I delivered substantial elements of the Social Housing Reform programme, a large-scale sectoral initiative that involved the transfer of key functions to the Ministry of Social Development and the establishment of Community Housing Providers. My responsibilities included overseeing legislative, policy, and funding changes, managing the transfer of approximately 200 employees, and ensuring timely delivery of new information technology infrastructure solutions.I successfully executed a $24M programme on time and within budget, resulting in a seamless transition of functions that improved service delivery to New Zealand’s most vulnerable populations. My leadership in this programme was instrumental in realising significant improvements in social housing accessibility and support services. This role required me to collaborate regularly across multiple public sector and not for profit senior leaders as well as Ministers of Government. Show less As National Manager of Contact Centres, I oversaw operations across multiple sites, ensuring consistent and efficient service delivery to Housing New Zealand’s clients. My role involved managing staffing, training, and performance metrics across contact centres and implementing quality assurance processes to enhance customer interactions.My achievements included introducing process improvements that elevated customer service standards and reduced response times, while managing a high-performing team focused on delivering client-centered solutions. This position helped refine my skills in team leadership, operational management, and service optimisation.Serving as General Manager Tenancy Services on multiple occasions, I contributed to executive planning and decisions. Show less

  • Manager Business Change & Improvement

    Mar 2017 - Sept 2019

  • Manager Organisational Strategy

    Apr 2015 - Mar 2017

  • Programme Director

    Jun 2014 - Nov 2015

  • National Manager Contact Centres

    Jan 2012 - Jun 2014

  • Contact Centre Manager

    Feb 2008 - Jan 2012
• 

  Kāinga Ora - Homes and Communities

  Oct 2019 - now

  I lead a nationally distributed team responsible for driving digital transformation and optimising business processes. Overseeing a significant $80M portfolio, my role focuses on implementing the organisation’s digital transformation using Lean-Agile practices to enhance the organisation's technology, data, and process functions. This includes delivering substantial cost savings, improving team productivity, and aligning digital strategies to support key business outcomes.I am also accountable for the day to day operations of the organisations technology and data platforms and ensuring they remain fit for purpose, available and secure. Show less This position led a large multi-disciplinary team spread throughout New Zealand to improve Kāinga Ora's continuous improvement capability and delivery a broad, complex portfolio required to achieve our strategies and objectives as well as remaining legislatively compliant.My achievements included delivering the largest facilities management contract in New Zealand, a range of significant digital investments which improved the experience of our customers and our people, and an operational transformation of our frontline Tenancy Services.Serving as General Manager - People, Technology and Change on multiple occasions I contributed to executive leadership across the organisation. Show less In my role as Manager, Business Change and Improvement, I directed a team focused on advancing operational efficiency and implementing continuous improvement initiatives across Housing New Zealand. My responsibilities included overseeing a circa $50M annual portfolio of projects that aligned with strategic objectives, managing a diverse senior leadership team, and maintaining organisational compliance. I was also accountable for delivering the organisations Continuous Improvement programme realising substantial cost and time savings each year. Show less

  • Director Business Enablement

    Sept 2024 - now

  • Director Organisational Improvement

    Dec 2020 - Sept 2024

  • Manager Organisational Change

    Oct 2019 - Dec 2020