Subash Velayudham

Experience

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  Origin Infosys

  May 2005 - Nov 2005

  Customer Support Executive
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  TCS E-serve Ltd

  Oct 2005 - Mar 2010

  Received Falcon Award in 2008 and 2009 for achieving Zero Defects in processing ChargebacksPromoted from Process Associate in recognition of outstanding performanceResponsibilitiesProficient at handling the chargeback process for over two years for UK Citicards Operations.Always comply with the client's Service Level Agreement (SLA) and Turn around Time (TAT) with high performance level.Handling all customer correspondence(Letters, Dispute forms and fraud declarations) related to disputes with credit card transactions Processing Retrieval Request, Chargeback, safe reporting(TC40) for fraudulent transactions, Representments, Pre-Compliance, Pre-Arbitration and Arbitration in accordance with Visa and MasterCard International Operating RegulationsHave been delivering excellence in customer service meeting client's performance expectations at all timesAssist team-members with queries share the team's responsibilitiesTraining new members in dispute processGenerate management reports for the client on a monthly, weekly and daily basis.Performing as a Quality checker for the activities performed by junior processing officers, in Retrieval Requests, Chargeback, Representment, Pre-Compliance in accordance with Visa and MasterCard International Operating Regulations. Collate workflow for the team and prepare periodic MIS on performance and volumes trendsCollate all incoming volumes for the month and prepare Monthly MIS on volumes trends.Maintain the control accounts (settlements) for outgoing funds (Debits) and incoming funds (Credits).Clear all outstanding entries (Debits and Credits) before standard ageing given by client Performing R.C.S.A (Risk Control and Self Assessment) testing for every quarterly to avoid risk in the production at each level of the process.Identify opportunities to improve product and services Show less

  • Senior Associate

    Dec 2005 - Mar 2010

  • Senior Associate

    Oct 2005 - Mar 2010
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  Wipro BPO

  Apr 2010 - Jul 2011

  Software Testing

  Wipro BPO LtdName : SIT and UAT of Mortgage Loans Client : GE Money Home Lending, United Kingdom (UK)Duration : February 2011 to April 2011Environment : Phoebus via Citrix EnvironmentProject Type : System Integrated Testing & User Acceptance TestingProject Description: GE Money – Home Lending (GEM HL) is one of UK's leading service providers of specialised mortgages and secured loans to customers. GE Money Home lending deals in mortgage loans received from mortgage brokers or intermediaries. GEM-HLUK Core team works on testing the Work Request and BAU (Business as Usual), i.e. minor changes in the existing functionalities and resolution of existing issues in the originations and the servicing Mortgage Applications. GEM-HLUK Small project team is involved in testing major changes in the Mortgage applications.Roles and responsibilities:  Understanding the functionality by reading through the Business Requirement Document (BRD) and the Functional Specification Documents (FSD). Involved in upload of Scripts, requirements, Defects/ Closure/Pass logs in HP-QC  Strict adherence to the project timelines. Involved in execution of the Test wares and preparation of pass logs and defect logs. Tracking of defect status in QC and re-raise/close the defect after execution Participating in the defect meetings with client. Raising clarifications through client call. Querying of appropriate account types for execution Download of specific modules and functionality to team members Review of pass logs Show less

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  SQS India BFSI Limited

  Jul 2011 - Nov 2015

  Software Testing

  Projects Handled in Thinksoft Global ServicesProject: 1Name : Intellect CBS 10.0Client : Reserve Bank of India (RBI)Role : Senior Test EngineerDuration : 17th Nov 2011- Till DateProject Type : Functional testingProject Description:The Reserve bank of India (RBI) is the central banking institution of India and control the monetary policy of the Indian rupee. It performs the traditional functions of a central bank and variety of development and promotional functions.RBI is also responsible for granting permission for setting up of new banks or branches.Thinksoft is doing end-to-end User Acceptance Testing with full project management responsibility including Test Strategy, Test Planning and Test Execution. The scope of the CBS testing would cover the automation and integration of the banking operations in all regional offices of the Bank with departments like Deposit Accounts Department (DAD), Public Accounts Department (PAD) and Pubic Debt Office (PDO), RTGS, Central Accounting Scheme ( CAS), National Small Savings Fund ( NSSF), Market Stabilisation Scheme, Open Market Operation ( OMO) , Liquidity Adjustment Facility ( LAF) Secondary Market, Debt servicing and Primary Market and loosely coupled with RTGS.Some of Modules already tested includes Account management and audit, Issue of Instruments (DD & PO), Inventory Management, Cash Management, Clearing Operations etc. Responsibilities in the Project Reading and understanding business requirements.  Preparing clarification sheet and raising the clarification. Mapping of prepared scenarios with test cases and conditions. Execution of Scenarios Preparation of Pass logs and Defect logs. Involved in defect analysis for the defect raised. Sanity and Ad hoc Testing Show less

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  KPMG Lower Gulf

  Oct 2022 - now

  • Manager

    Oct 2024 - now

  • Senior Consultant

    Nov 2015 - now

  • Assistant Manager

    Oct 2022 - Oct 2024