Sofia Mansola

Sofia Mansola

Customer Service

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location of Sofia MansolaKhalándrion, Attiki, Greece

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  • Timeline

  • About me

    Workforce Development Director

  • Education

    • University of Essex

      2008 - 2009
      MA Management and Professional Communication
    • Ethnikon kai Kapodistriakon Panepistimion Athinon

      2002 - 2008
      Bachelor Greek Literature
  • Experience

    • Expowork S.A.

      Dec 2009 - Jan 2011
      Customer Service

      • Orchestrated and facilitated collaboration among diverse teams, ensuring synergy and alignment with organizational objectives.• Operated as a key linking member, fostering seamless communication and cooperation across all organizational departments and exhibitors.• Established and maintained communication channels with exhibitors, ensuring their needs and expectations were met.• Provided expert technical support, troubleshooting, and guidance to internal teams and external stakeholders.• Contributed to strategic coordination efforts, ensuring effective interplay between various teams for successful project outcomes.• Proactively identified and addressed challenges, streamlining processes for enhanced operational efficiency.• Acted as a bridge between departments, fostering a culture of collaboration and information sharing. Show less

    • Hellenic Medical Association for Obesity

      Jan 2011 - Oct 2018
      Office Manager

      • Organizing and overseeing national conferences, medical workshops, and meetings.• Budget planning and financial oversight for events and programs.• Developing and executing fundraising strategies to support initiatives.• Managing public relations activities to enhance organizational visibility.• Overseeing and maintaining the corporate website.• Implementing effective corporate communication strategies.• Serving as a supervisor at the WHO European Childhood Obesity Surveillance Initiative (COSI).• Transcribing board meetings for accurate record-keeping.• Assisting in various administrative tasks to ensure smooth operations. Show less

    • SEN/Junior Achievement Greece

      Feb 2012 - May 2012
      Office Administrator

      • Overseeing and maintaining the corporate website to ensure it reflects current and relevant information.• Coordinating educational programs from planning to execution, ensuring seamless delivery.• Providing comprehensive administrative services to facilitate smooth operations.• Collaborating with relevant stakeholders to develop engaging and informative content for the website.• Contributing to the planning and development of educational initiatives, ensuring alignment with organizational goals.• Collaborating with cross-functional teams to enhance program effectiveness and website functionality. Show less

    • Junior Achievement Greece

      Oct 2018 - now

      • Conduct labour market assessment and consultations with employers, job seekers, institutional partners, and other key stakeholders to identify labor market and youth’s needs.• Design and implement an actionable employer engagement and communication strategy.• Lead awareness and advocacy efforts with recruiters related to DEI to consider applicants from non-traditional backgrounds.• Work with the JA team and employer partners on designing and streamlining the selection process for applicants. • Identify sourcing partners (TVET centers, universities, community-based organizations, government agencies, etc.) and build win-win partnerships for the sourcing and recruitment of program participants. Show less • Developed programs for building or upgrading basic skills (soft & hard skills) of young people, with a focus on marginalized groups (refugees, migrants, Roma, disabled children and children in institutional care). Vocational trainings focus on the areas of career counselling and job readiness.• Created and fostered partnerships with employers (NGOs, Institutions etc.) to promote at-risk youth employment and Entrepreneurship through Job Shadow Activities, and quality work opportunities.• Contributed to capacity building workshops, provided mentoring, monitoring expenses and evaluation on various educational programs.• Ιmplemented business strategies, plans and procedures.• Oversaw daily operations of the organization and the work of Office/administration department.• Created fundraising opportunities.• Worked in conjunction with COO in HR procedures Show less • Organized and coordinated administration duties and office procedures, ensuring high levels of organizational effectiveness, communication, and safety.• Financial management (processing invoices and managing office budgets).• Developed detailed project plans and ensured all project activities were on track.• Planed, developed, facilitated, implemented and evaluated educational programs. Gained experience in M&E, preparing follow-up reports, and controlling projects. • Orchestrated the execution of educational programs on a national level (Social Innovation Relay, Job shadowing, Entrepreneurial Skills Pass) including a collaboration with stakeholders (Ministry of Εducation, teachers, donors). Show less

      • Workforce Development Director

        Nov 2023 - now
      • Operations & Educational Program Manager

        May 2021 - Oct 2023
      • Office Manager & Educational Program Coordinator

        Oct 2018 - May 2021
  • Licenses & Certifications

    • Cultural Management

      Hellenic-American Educational Foundation (HAEF)
      Mar 2007
    • Teacher's capacity building for Integration of refugee & migrant children in Greece Teach.In.G.

      Ethnikon kai Kapodistriakon Panepistimion Athinon
      Aug 2023
    • Dell Volunteers Project Management Course

      Project Management Institute Educational Foundation (PMIEF)
      Feb 2021
    • Inclusive Education

      Humanitarian Leadership Academy
      Jan 2021
    • Project Management Foundations: Requirements

      LinkedIn
      Dec 2020
      View certificate certificate
    • Train the trainer

      Learn Inn Ε.Κ.Π.Α.
      Jun 2021