Krasimir Manev

Experience

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  M-Rikon

  Nov 2000 - Jun 2002

  Security, driver
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  Hoff Club

  Jun 2002 - Jun 2003

  Computer Operator
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  Eurooffice LTD

  Jul 2003 - Feb 2015

  IT Support and Help Desk specialist

  Responsible for diagnosing & resolving hardware, software & end users problemsActing as the first point of contact for all IT & technical queries, communicating with third partytechnical specialistsTalking staff or clients through a series of actions, either face to face or over the phone to helpset up systems or resolve issuesRemote and on site helpdesk support. Support with various remote access programs –Remote Desktop Connection, Ammy, Teamviewer, UltraVNC, RealVNCEstimation of costs, timescales and resource requirements for the successful completion ofeach projectNetworks and infrastructures from initial conception to completion. Troubleshoot and diagnosenetwork problemsInstalling and cofiguring Windows Server 2008, 2003, Windows7, Windows XP, Linux,Android, Blackberry and Windows Mobile devicesSetting up new user accounts and profiles and dealing with password issuesResponsible for allocating work to junior staff and induction training for new staffPerforming backup and recovery operations Show less

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  Hewlett-Packard Enterprise

  Feb 2015 - Apr 2017

  Software Management Capability Implementation Engineer

  Incident Management: Resolve routine in-scope technical incidents.Change Management: Implement changes/solutions to meet customer needs within area of technical responsibility. Patch and Security Management: Apply patch and security changes per policy.Manage SCCM 2012 server, monitor and resolve issues with the environment. Integrate and deploy software solutions for the clients

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  DXC Technology

  Apr 2017 - Sept 2020

  SCCM Engineer

  Image management and Software Management Capability Implementation EngineerApplication integration, testing and deployment of software solutionsOS image creation, design and deployment, troubleshooting, infrastructure management, monitoring and reporting.Incident Management: Resolve routine in-scope technical incidents.Change Management: Implement changes/solutions to meet customer needs within area of technical responsibility. Patch and Security Management: Apply patch and security changes per policy.Manage SCCM 2012 server, monitor and resolve issues with the environment Show less

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  A1 Bulgaria

  Sept 2020 - Jun 2021

  System administrator
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  YNV Group

  Jul 2021 - Sept 2024

  Senior Information Technology System Administrator
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  Enery

  Nov 2024 - now

  Intune Device Manager