Karthik B

Experience

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  Wipro

  Jan 2021 - Jul 2023

  Nexthink Analyst

  •Have good knowledge and hands on experience on Nexthink Tools (Nexthink Infinity, Application Experience, Portal & Finder).•Collaborated with cross-functional teams to assess client needs, design solutions, and deliver strategic recommendations.•Bi-weekly connect with Client Stakeholders and Presented actionable insights to stakeholders, enabling data-driven decision-making and continuous improvement efforts.•Worked in Act and Engage modules to work on remote actions/campaigns, dashboard, proactive investigations, etc.,•Handling a team of 5 members and proactively identifying issues, implementing automations through Remote Action & Campaign Globally on the Client Environment.•Created customized dashboards and reports using Nexthink data to provide clear visibility into system performance and user behavior.•Created the DEX - Score Dashboard only for Specific VIP Users as per Customer Request.•Led Nexthink training sessions for internal staff and clients, ensuring effective utilization and understanding of the platform's capabilities.•Conducted in-depth root cause analysis of IT incidents using Nexthink data to minimize downtime and enhance system reliability. Show less

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  ITC Infotech

  Aug 2023 - Nov 2023

  Associate IT Consultant

  𝐂𝐥𝐢𝐞𝐧𝐭: 𝐀𝐧𝐡𝐞𝐮𝐬𝐞𝐫-𝐁𝐮𝐬𝐜𝐡 𝐈𝐧𝐁𝐞𝐯•Monitored and analyzed real-time data from Nexthink to assess IT infrastructure performance and end-user experience.•Conducted a concise training session to equip team members with the necessary skills to utilize Nexthink effectively•Utilized Nexthink's analytics capabilities to gather and analyze large data sets, extracting actionable insights to improve IT and business operations.•Analyzed and interpreted data collected by Nexthink to identify trends, anomalies, and opportunities for improvement. Show less

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  Nexthink

  Dec 2023 - now

  Delivery Consultant