Angela Lewis

Experience

• 

  Verizon Wireless

  Feb 2006 - Sept 2016

  Sr. Trainer Customer Service

  Analyze knowledge retention and make recommendations for closing knowledge gapsPartner with multiple national and local teams to build and deliver training materialCollaborate with leadership to determine needs and recommend solutionsCreate training materials for virtual deliveryExtensive experience delivering technical and soft skill trainings in classroom and virtually for Customer ServiceReceived multiple rewards for delivery and dedication to project completionOffer specific training programs to help workers maintain or improve job skillsDevelop alternative training methods if expected improvements are not seenSelect and assign instructors to conduct trainingKeep up with developments in area of expertise by reading current journals, books, or magazine articles Attend meetings or seminars to obtain information for use in training programs or to inform management of training program statusProvide call feedback for representatives, reinforcing key center initiatives and learned skills and encouraging high quality resultsLead trainer readiness to ensure successful delivery of initiatives Show less

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  Cintas

  Oct 2016 - Mar 2017

  Health And Safety Specialist

  Partner with local management team to increase the knowledge of branch personnel on first aid, safety, or OSHA topicsCollaborate with management to evaluate the need for refresher training to fill knowledge gapCollaborate with local businesses to schedule and ensure OSHA compliant Suggest additional training, safety product or services to customer baseAssist customers in understanding the individual needs of their facility based on federal and state run OSHA programsEnsure all training related activities are performed in an efficient, timely and professional manner Show less

• 

  Catholic Charities of Baltimore

  Mar 2017 - now

  Tasked with raising the level of technical competence across an agency with over 1200 associates across 200 sites in the state of Maryland. Delivery of various training courses to over 700 employees.Utilizing town halls and training feedback questionnaires to maintain company knowledge and training needs to develop effective training classes.Essential to the development of the New Hire Orientation program. Responsible for developing the strategy and structure of the technical trainings.Manage two IT Support Specialists to serve as backup trainers across the agency and provide user guidance during their site visits. Completed needs assessments of individual employees and delivered individualized training programs to assist employees in maintaining or improving job skills. This led to the development of the Agency Computer Essentials and Tips and Tricks training programs to improve technical ability of staff. Created the Training course and course material for agency wide Chromebook Deployment, switching staff away from computers. Show less

  • End User Support Manager

    May 2021 - now

  • Lead Technology Training and Development Specialist

    Mar 2017 - May 2021