Dipesh Shah

Experience

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  NatWest

  Jan 1996 - Jan 2004

  Other Employment

  I have held positions as Senior Financial Markets Executive and Financial Markets Executive at Reuters and Telemarketing Executive for the National Westminster Bank.

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  Thomson Reuters

  May 2001 - Dec 2013

  Served as the Product Owner and domain expert for charting components within the 3000 Xtra and Thomson Reuters Eikon platforms, acting as the primary product champion for all charting and technical analysis related matters in the EMEA region.Delivered impactful and successful product demonstrations, effectively showcasing charting components to both internal staff and external clients, thereby enhancing product understanding and driving client satisfaction.Collaborated closely with sales, training, and customer support teams to identify and implement solutions for complex client issues related to charting and technical analysis, contributing to overall client success.Led the marketing and distribution efforts of the monthly charting newsletter, ensuring timely dissemination of valuable insights to stakeholders.Organized and executed regional technical analysis and marketing events in EMEA, featuring industry guest speakers and providing networking opportunities to bolster product awareness and engagement.Partnered with business stakeholders to translate detailed business requirements into actionable user stories, leveraging JIRA as a collaborative tool for effective development planning.Worked in tandem with the Senior Product Manager to groom and prioritize the product backlog, ensuring alignment with strategic objectives and customer needs Show less Acted as the primary point of contact for second-level support, providing expertise to the frontline team in resolving complex customer issues on Reuters 3000 Xtra and related products. Facilitated efficient escalation of bugs and product enhancements to third-level support and product management teams.Recognized for professionalism and expertise, designated as the product specialist in London for Reuters Trader, Reuters Wealth Manager, Reuters 3000 Xtra, and Reuters Graphics, offering unparalleled support and guidance to internal and external stakeholders.Contributed to the seamless migration of users from legacy Reuters products to the company's flagship product, Thomson Reuters Eikon, ensuring a smooth transition and minimal disruption for customers.Utilized remote support tools such as Webex to effectively resolve customer issues in a single interaction whenever possible, optimizing efficiency and customer satisfaction.Managed long-standing service requests and proactively followed up with customers to confirm successful issue resolution, including bug fixes and other enhancements, maintaining a high level of customer satisfaction and retention. Show less Functioned within the futures, options, and commodities team, serving as an escalation point for various products and markets, ensuring swift resolution of issues and maintaining a high level of service delivery to customers.Consistently met telephony and service targets as defined by management, contributing to overall team performance and client satisfaction.Played a key role in onboarding new team members by delivering comprehensive training on product functionality and troubleshooting techniques, ensuring a smooth transition and effective knowledge transfer.Provided end-user training to client training teams on specialized product areas, sharing expertise and insights to enhance client understanding and usage.Delivered ad-hoc presentations as needed, showcasing product features and market insights to internal and external stakeholders.Assisted management in achieving key telephony and KPI targets, leveraging expertise in product knowledge and market dynamics. Show less

  • Product Owner

    Nov 2010 - Dec 2013

  • Senior Product Specialist

    Mar 2004 - Nov 2010

  • Senior Financial Markets Executive

    May 2001 - Mar 2004
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  LSEG (London Stock Exchange Group)

  Jan 2014 - Dec 2023

  Senior Product Manager

  Led the development and successful launch of a new Financial Charts application from concept to deployment, driving innovation and cost savings. Conducted a comprehensive evaluation of chart libraries, resulting in a reduction of $500K in licensing and servicing expenses with third-party vendors.Managed a diverse portfolio comprising over 15 Charting applications and libraries on the Refinitiv Eikon Platform, fostering collaboration with offshore development teams across multiple time zones to ensure seamless communication and efficient project progress.Translated complex business requirements into clear, actionable user stories, acceptance criteria, and detailed scenarios using Behaviour-Driven Development (BDD) methodology. Strategically broke down business requirements into manageable deliverables, prioritizing MVP features for expedited delivery.Collaborated closely with cross-functional teams including UX, Design, Development, and QA to ensure accurate implementation of features and functionality. Conducted rigorous testing in Alpha and Beta environments to mitigate risks and prevent regressions before approving production release.Facilitated Sprint planning and backlog refinement sessions, actively contributing to product backlog grooming and prioritization. Maintained proactive communication with customers and internal stakeholders, providing valuable insights into product updates, upcoming releases, and roadmaps.Utilized extensive experience with Agile and Waterfall methodologies, proficiently managing delivery scopes using tools such as JIRA, Confluence, Asana and Trello. Show less

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  Capita Pension Solutions

  May 2024 - now

  Digital Employer and Stakeholder Product Lead