Deana Petr

Experience

• 

  BenefitMall

  Aug 2008 - now

  Benefitmall, Towson, MarylandSupervisor, Customer Service 08/20/2012-CurrentDaily management of Large groups and premium accounts through both inbound/outbound calls and emails, including but not limited to educating accounts on the role of Benefitmall, it’s administrative services, and on-line capabilities. Utilize Salesforce to track calls, emails, and resolutions to issues. Create and promote teamwork using positivity; lead by example. Resource for team members with questions. Create and promote implementation of changes. Create and implement guidelines and procedures. Record performance for each member on the team based on guidelines created. Discipline or reward employees when the guidelines are met or not met. Assist upper management with projects. Hold staff meetings and trainings. Senior Large Account Specialist 08/08/2011-08/19/2012Daily management of Large groups and premium accounts through both inbound/outbound calls and emails, including but not limited to educating accounts on the role of Benefitmall, it’s administrative services, and on-line capabilities. Create and promote teamwork using positivity, lead by example, assist management with daily workflow. Resource for team members with questions. Create and promote changes implementation of changes. Large Account Specialist 04/05/2010-08/07/2011Daily management of Large groups and premium accounts through both inbound/outbound calls and emails, including but not limited to educating accounts on the role of Benefitmall, it’s administrative services, and on-line capabilities.Account Service Representative 08/18/2008-04/04/2010 Benefitmall, Towson, MarylandDaily management of small groups and premium accounts through both inbound/outbound calls and emails, including but not limited to educating accounts on the role of Benefitmall, it’s administrative services, and on-line capabilities. Show less

  • Customer Service Manager

    Jul 2020 - now

  • Supervisor, Customer Service

    Aug 2008 - Jul 2020