John Nixon

John Nixon

Combat Engineer

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location of John NixonAustin, Texas, United States

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  • Timeline

  • About me

    Consultant at Wipro

  • Education

    • Keller High School

      1986 - 1990
      High School Diploma
    • The University of Texas at Austin

      1990 - 1991
      Coursework Completed Computer Science
  • Experience

    • US Army

      Jan 1993 - Jan 1996
      Combat Engineer
    • AMD

      Jan 1996 - Jan 2004
      • IT Support Supervisor

        Jan 2000 - Jan 2004
      • Sr. Technical Analyst (IT)

        Jan 1998 - Jan 2000
      • Facilities Desktop Support Technician

        Jan 1996 - Jan 1998
    • Dell

      May 2004 - Aug 2012
      Service Delivery Manager

      I was accountable for maintaining strong client relationships with major corporate accounts, in the roles of Technical Account Manager and Service Delivery Manager. I led all service events, collaborating with engineers, 3rd party vendors, and executives. I improved customer satisfaction achieving 98% by utilizing customer reviews, performance reports, service improvements, and initiatives targeting quality and process improvements.Other key contributions included delivery of over 30K laptops, consolidating data center operations, and executing physical to virtual server migrations. Show less

    • Everi Holdings Inc.

      May 2013 - Jun 2019
      • Director, Escalations & Release Management

        Feb 2018 - Jun 2019
      • Program Manager, Service Operations

        Jan 2016 - Feb 2018
      • Technical Escalation Manager

        May 2013 - Jan 2016
    • Self-Employed

      Jun 2017 - now
      Technology Consultant
    • Wipro

      Jul 2021 - now
      Consultant
  • Licenses & Certifications

    • ITIL Foundation Level

      EXIN
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Feb 2020
      View certificate certificate