John Nixon

Experience

• 

  US Army

  Jan 1993 - Jan 1996

  Combat Engineer
• 

  AMD

  Jan 1996 - Jan 2004

  • IT Support Supervisor

    Jan 2000 - Jan 2004

  • Sr. Technical Analyst (IT)

    Jan 1998 - Jan 2000

  • Facilities Desktop Support Technician

    Jan 1996 - Jan 1998
• 

  Dell

  May 2004 - Aug 2012

  Service Delivery Manager

  I was accountable for maintaining strong client relationships with major corporate accounts, in the roles of Technical Account Manager and Service Delivery Manager. I led all service events, collaborating with engineers, 3rd party vendors, and executives. I improved customer satisfaction achieving 98% by utilizing customer reviews, performance reports, service improvements, and initiatives targeting quality and process improvements.Other key contributions included delivery of over 30K laptops, consolidating data center operations, and executing physical to virtual server migrations. Show less

• 

  Everi Holdings Inc.

  May 2013 - Jun 2019

  • Director, Escalations & Release Management

    Feb 2018 - Jun 2019

  • Program Manager, Service Operations

    Jan 2016 - Feb 2018

  • Technical Escalation Manager

    May 2013 - Jan 2016
• 

  Self-Employed

  Jun 2017 - now

  Technology Consultant
• 

  Wipro

  Jul 2021 - now

  Consultant