Elvia Reyes

Elvia Reyes

Call Center Manager

Followers of Elvia Reyes2000 followers
location of Elvia ReyesMexico City, Mexico

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  • Timeline

  • About me

    Account Manager

  • Education

    • ELS Language Center, San Antonio

      -
    • Instituto Politécnico Nacional

      1993 - 1997
      Bachelor's degree Commercial Relations
  • Experience

    • Sky Television

      Feb 2000 - Aug 2006
      Call Center Manager
    • Universidad Tecnológica

      Jan 2002 - Feb 2006
      University Professor
    • Axtel

      Sept 2007 - Jul 2008
      Business Prospecting Manager

      * Responsible for database administration, training, development, and evaluation of executive prospects.* Sales lead management, reporting and lead statistics and productivity to Sales Management.* Managed to increase new meetings with sales executives by 30% while improving productivity and increasing sales by 15%.

    • Maxcom

      Jul 2008 - Feb 2009
      B2B Sales Executive

      * Commercial consultant in telecommunications for the business market. * Preparation of commercial proposals in telecommunications projects.* Monitoring of Funnel and Sales Forecast, as well as administration and management of accounts in the CRM.* I entered 80% of new clients and managed to exceed the sales quota by 25% during the working period.

    • Bestel

      Feb 2009 - Feb 2015
      Commercial Consultant for Enterprise, Corporates and Government

      * Responsible for increasing sales, monitoring, and negotiating with clients in business, corporate and government.* I led the Commercial Project for the Educational Sector, managing to increase the sales in the sector by more than 70% and positioning the brand with the different associations.* I designed and implemented the processes and procedures for the sales territory in Siebel.* I trained the sales team in the management of Siebel for the administration of the accounts, extraction of information and generation of reports in the system.* I designed a special strategy to participate in bids for the accounts of the government in the education sector, increased the client base by 15% and improve the project profitability. Show less

    • Elser LLC

      Oct 2015 - Aug 2017
      Owner and General Manager
    • Marcatel

      May 2019 - Dec 2020
      Business Consultant

      * Business relationships with different companies and corporations, for the consultancy, management, supervision and advice on projects of telecommunications, networks, cybersecurity and cloud services.* Coordinated internal work teams to close deals for the organization.* Monitor Funnel and Sales Forecast, as well maintain updated information in the CRM.* I led the project to position the brand in the Educational sector, established commercial agreements for telecommunications products with the most important associations in the country. Show less

    • Totalplay Empresarial

      Dec 2020 - Mar 2023
      Key Account Manager

      * Coordinate projects and work with teams to align the business strategy of clients to the plans established by the Sales Department.* Maintain high-level business relationships with the company's key stakeholders for consultancy, management, supervision and advice to carry out the digital transformation with comprehensive telecommunications solutions, cybersecurity and cloud services.* Establish new relationships with key stakeholders within new business segments. * Monitor Funnel and Sales Forecast, as well maintain updated information in the CRM.* I managed to secure 100% of the assigned portfolio and increase the average by more than 30% billing for each customer.* Maintained a 100% satisfaction rate on customer reviews. Show less

    • Trellix

      Mar 2023 - now
      • Account Manager

        May 2023 - now
      • Inside Sales Representative

        Mar 2023 - Jul 2023
  • Licenses & Certifications

    • BECOME 2024

      Trellix
      Feb 2024
      View certificate certificate
    • Grow Your Pipeline Specialist

      Trellix
      Aug 2023
    • COMMIT AND CLOSE SPECIALIST

      Trellix
      Nov 2023
    • Value Selling Specialist

      Trellix
      May 2023