Michele Mukalian

Experience

• 

  WOGL-98.1 FM

  May 2004 - Jul 2005

  Account Executive

  Prospected new businesses. Conducted needs analysis on potential clients. Developed marketing ideas & delivered excellent customer service to sustain long-term business. Built an equal partnership with all clients. Promoted to Event/Sponsorship Account Executive within the first 9 months while securing clients for upcoming participation in Spring/Summer events

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  TD

  May 2006 - Oct 2019

  Accountable for the entire store functions consisting of prospecting new businesses as well as maintaining strong relationships with current customers. Manage loans, deposits, expenses and fees for commercial and consumer customers. Responsible for marketing products and services, hiring, training, coaching and leading a sales staff of 20 team members. Achieving store sales goals, motivating the team in giving outstanding Legendary Customer Service and meeting objectives in a timely manner are crucial in the growth/success of this high volume store. Show less Increased business development through calling on new prospects and exisitng customers. Involved business partners with any potential prospects yielding loan opportunities. Developed sales contests weekly to motivate team involvement and increase store morale. Through these successful results, brought about a highly competitive team, winning numerous store/regional contests. Coached team members to identify sales opportunities when interacting with customers using the EARN Model. Conducted team member evaluations, promoting advancement opportunities within TD Bank. Managed store in the absence of Store Manager for 3 months excelling in Sales Revenue and CWI. Met Sales Revenue Goals consistently, placing Upper Darby (Drexel Hill Location) in the WOW Quartile in the WIN/WIP Report. Show less Accountable for branch operational policies and procedures. Maintained high quality customer service levels. Managed payroll/expense control and scheduling guidelines set forth by the branch. Built and sustained relationships with customers. Resolved customer issues. Collected and processed loan applications in a timely manner. Implemented new promotions to increase traffic.Won Regional Credit Card Contests, Ranked in the WOW Quartile. Promoted New Customer Service Representative into Financial Services Program. Exceeded Special Olympics Goal of $1000 in various locations.Duties included, hiring, training, coaching, and evaluating staff of 25. Eased in the transition from Commerce to TD Bank for employees & customers. Show less

  • Vice President/ Store Manager III

    Sept 2013 - Oct 2019

  • AVP, Sales & Service Manager

    Apr 2012 - Sept 2013

  • AVP, Assistant Store Manager

    May 2006 - Apr 2012
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  Dr. M. Morse Michels, PC- Optometrist

  Sept 2020 - Feb 2021

  Office Manager

  Reviewed, scheduled & managed accounts for all patients.Supervised all aspects of optical dispensing of contact lenses, glasses, product orders and deliveries. Responsible for all daily reconciliationof payments. Oversaw all insurance billing and claim filing of patients.Reinforced policies & procedures to office staff.

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  Republic Bank - PA, NJ, & NY

  Feb 2021 - Apr 2024

  Motivate & lead team to exceed customers’ expectations by delivering “Fanatic Customer Service”. Responsible for branch operational policies and procedures. Accountable for payroll/controlled expenses & scheduling for sufficient coverage. Oversee hiring, training, coaching team members in advancing their career. Resolve customer issues in a timely manner. Manage & review daily deposit, loan, & fee collection reports to ensure customers are in the right product. Participate in outside events supporting our brand & culture. Show less

  • Store Manager /Retail Business Development Professional

    Aug 2022 - Apr 2024

  • Assistant Store Manager

    Feb 2021 - Aug 2022
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  Fulton Bank

  Apr 2024 - now

  Vice President/ Financial Center Manager II