Jason Theriot

Experience

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  CyrusOne

  Jan 2003 - Jan 2005

  NOC Tech Level II
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  SkyPort International, Inc.

  Jan 2005 - Jan 2006

  NOC Tech Level II
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  CapRock Communications

  Aug 2006 - Mar 2008

  NOC Tech III
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  CompuCom

  Mar 2008 - May 2009

  Network Analysts II
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  Getronics

  Mar 2008 - May 2009

  Network Analysts II
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  Stratos Global Communications

  Sept 2009 - Feb 2010

  Network Analyst II
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  Hewlett-Packard

  Sept 2010 - Aug 2012

  IT Operations Center (ITOC) Network Level 3 / GTSC Level 3 Network

  Summary of essential job functionsActively monitor, work and resolve tickets in Global Telecom workgroups to ensure Time to own (TTO) / Time to fix (TTF) objectives are being met and engage appropriate resources to meet those objectives.Triage all network tickets including LAN, WAN, Firewall, Load Balancing, Voice, IPT and DNS in a timely manner. Periodically check HP Service Center (HPSC) for tickets nearing Service Level objectives (TTO/TTF) for Service Requests (SR) and Incidents. Utilize contact database / ITOC Staffing to engage appropriate Global Telecom resources prior to objectives being missed. Provide concise updates to management on critical issues / EscalationsJoin and participate in escalation conference calls. Engage Global Telecom resources when needed. Provide summaries of escalation to management (What is impacted, who is involved, what is being done, sites/servers involved, etc…) Ensure Problem Tickets are created for all Next Generation Data Center (NGDC) escalations. Actively reduce Global Telecom aging ticketsUse HPSC to view aging tickets Utilize other ITOC staff / Global Telecom resources to work old tickets. DocumentationProvide continued updates to Knowledgebase. Ensure other Global Telecom teams are contributing to Knowledgebase. Ensure proper updates are made to site documentation as well as topology maps as changes are made to the network. Show less

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  Calpine

  Aug 2012 - Aug 2013

  Network Engineer
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  Apache Corporation

  Nov 2013 - Aug 2014

  Network Engineer
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  ENGIE North America

  Oct 2014 - Mar 2017

  Senior Network Engineer
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  GDF SUEZ Energy Resources NA

  Oct 2014 - Mar 2017

  Senior Network Engineer
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  Greater Harris County

  Mar 2018 - Nov 2018

  Senior Network Engineer
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  ChampionX

  Dec 2019 - Sept 2023

  Network Engineer
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  Apergy

  Dec 2019 - Sept 2023

  Network Engineer