Giulia Ruggieri

Experience

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  Libraccio

  Jan 2010 - Jan 2013

  Sales Associate

  I have been a seasonal sales associate with Libraccio, in Milan, for three years. My duties were principally customer service and stock's management. By my third year I was also dealing with phone calls at the store and customers reservations.

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  Walt Disney World

  Mar 2014 - May 2015

  Cultural Representative

  Outstanding customer and telephone etiquette skills, assisted with dining reservations and provided general information on a daily basis.Developed strong verbal and communication skills; learned to be time efficient ; improved team work skills; learned how to manage conflicts and look for win win solution; developed decision making skills.

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  Waterstones

  Sept 2015 - Feb 2017

  Cafe General Manager

  - Assisted with reservations, phone enquiries and handled confidential information.- In charge of events, from planning the catering to setting up the venue. Liaised with suppliers, authors and PAs to deliver successful book launches, discussion groups and debates.- Scouted for new potential business partners, as well as liaising with current ones and different branches within the company.- Took on stock management and team development in a high volume and pressure environment and was also in charge of recruitment. Show less

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  MAISON D'ETRE LIMITED

  Feb 2017 - Aug 2018

  General Manager

  - In charge of day to day operations for the shop and managing the team, from recruitment to training and skills development.- Liaised regularly with different suppliers and have been monitoring labour costs and P&L.- Solicited customers feedback on multiple occasions to improve the service.

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  CH&CO

  Sept 2018 - Aug 2023

  Deputy General Manager

  - Experience in events delivery from beginning to end, clients have included Disney, Netflix, DHL and Bowers & Wilkins.- Responsible of all financial aspects of the account, P&L and budget included.- Responsible for day to day operations and staff management, including recruitment and training.- Took care of sales analysis and weekly records, benchmarking, long and short term marketing plans and internal communications.- Ensuring the business is complying and exceeding with all licensing agreements (Food Safety and Hygiene, health & safety legislation and guidelines) and following company policies. Show less

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  Restaurant Associates UK

  Aug 2023 - now

  • General Manager

    Feb 2025 - now

  • Assistant General Manager

    Aug 2023 - Feb 2025