Edgar Paul Hubbs

Experience

• 

  Center Partners

  Jul 2007 - Jun 2011

  Floor Mentor

  I trained hundreds of agents weekly on any new training that our client, Capital One, would present. I would train new agents how to take their first phone calls, and coach them on how to better help our customers.

• 

  Constant Contact

  May 2012 - May 2022

  I troubleshoot advanced defects that are reported by our customer support group so that our customers have a quick and effective solution. I help make sure that any defects that arise will have a minimal impact on our customer's email and social media marketing efforts.

  • Technical Onboarding Specialist

    Dec 2020 - May 2022

  • Tier 2 Technical Support Specialist

    May 2012 - Dec 2020
• 

  ReSci (Retention Science)

  Apr 2022 - now

  Identifying and reporting new defects within ReSci's AI-driven email platform, running custom reports and troubleshooting via SQL, and processing GDPR related compliance requests.

  • Senior Tier 3 Technical Specialist

    Jul 2024 - now

  • Tier 3 Technical Support Specialist

    Apr 2022 - Jul 2024