Mahmoud Salem

Experience

• 

  Egyptian International Motors

  Sept 2007 - Nov 2007

  Product Support Engineer, Cummins
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  Toyota Egypt

  Dec 2007 - Jun 2009

  Technical Support Engineer

  • Analyze quality concerns and report them promptly and comprehensively;• Synchronize the implementation of countermeasures and track their effectiveness;• Support service centers to troubleshoot sophisticated technical problems;• Handle special service campaigns, diagnosis and special service tools.

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  Nissan Motor Egypt

  Jul 2009 - Sept 2015

  After Sales Training Assistant Manager, Nissan, Regional North Africa

  Training Assistant Manager, NISSAN North Africa Regional Business Unit(Apr. 2015~Sep. 2015)Training Supervisor, NISSAN North Africa Regional Business Unit(Apr. 2013~Mar.2015)After Sales Training Senior Specialist (Apr. 2011~Mar.2013)Nissan Sales & Service Way Instructor (Jul.2009~Mar.2011)• Analyze training needs to boost CSI in cooperation with service and dealer development departments;• Set regional and national annual and midterm training plans based on targets and resources;• Support and supervise region countries and pilot dealers with their in-house training programs;• Develop, conduct and report all N-STEP (NISSAN Service Technician Education Program) trainings:- N-STEP 3 Engine(Engine NVH & Drivability Diagnosis-Senior Specialist level);- N-STEP 3 Chassis(Chassis NVH & Drivability Diagnosis-Senior Specialist level);- N-STEP 2 Electrical (Advanced Electrical Diagnosis-Specialist level);- N-STEP 2 Engine (Advanced Engine Diagnosis-Specialist level);- N-STEP 2 Chassis (Advanced Chassis Diagnosis-Specialist level);- N-STEP 1(Basic technician level).• Prepare and conduct new model technical trainings (N17, J10, F15, R52, C12, B17, J11, P32 and E26);• Coach and supervise the non-technical training instructor;• Develop & Conduct N-SAP (Nissan Service Advisor program) and Master Service Advisor Programs; • Plan & organize training related activities like National Skills contest and certification programs. Show less

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  General Motors Middle East

  Oct 2015 - now

  Regional Technical Trainer

  • Developing technical training material for General Motors middle east(Chevrolet, GMC and Cadillac ).• Conducting technical training throughout all GCC countries.• Part of the team Developing and setting up the regional skills competition