Anna Tsetseri

Experience

• 

  Unilever

  Oct 2005 - now

  Responsible to support the successful build and execution of the Customer Business Plan in line with Key Account and Customer Activator, processing Promo Plan, Customer contracts, scorecards, analyzing forecasts and reviewing the effectiveness of the plans. Co-ordination, mentoring and monitoring of the Customer Planner Team. Driving project implementation of Sales Force Promo Management tool in design, UAT, PGLS and go live phases as well as daily improvements (part of integrated operations East Europe Project). Show less Customer Development Excellence- SpecialistKey Sales interface for product price lists (process owner ensuring flawless execution of sales & operations plan : Marketing, Planning and Customer Category Teams), maintenance and controls (Home- Personal Care, Foods, Foodsolutions business)Design and implementation of sales data structure (Foods, Foodsolutions- domestic and exports) (data analysis and structure to ensure optimum use for reporting and rebates issues)Responsible for on invoice rebatesResponsible for off invoice rebates : Annual Agreements forecasting, monitoring and implementation (Billbacks) on a monthly, quarterly, annual basis. Trade Fees forecasting, monitoring and implementation (Billbacks) on a monthly basisCalculate and communicate product allocation reports to Sales ForceFacilitate order management issues at any step of the chainEnsure regular and accurate reporting to internal and external stakeholdersDevelop ad-hoc reports and analysis on Sales performance as per requestsParticipate in projects for smooth implementation of Sales IT European and local execution toolsProvide regular and ad-hoc reports on execution KPIs progress Coordinate with relevant stakeholder to ensure flawless sales plans to the field force (Customer & Channel Development, O2C, Finance)Be point of contact to all outgoing communications to the field (Sales Forecasting & Key Distributors)Be point of contact to Sales internal/external auditorsGDPR Retail Customer Development ChampionMonitor and ensure year end closure process with distributors Show less

  • Customer Planner Team co- Ordinator

    Sept 2023 - now

  • Customer Development Operations Specialist

    Jun 2015 - Aug 2023

  • Cross-Functional Customer Development Excellence Officer

    Jun 2010 - May 2015

  • Sales Administrative Assistant

    Jun 2007 - May 2010

  • Human Resources Assistant

    Oct 2005 - Jun 2007