Dilshad P

Experience

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  Wynd Valley Garden Resort

  Feb 2017 - Jul 2019

  Food and Beverage Service Department Trainee

  Provided exceptional customer service, ensuring customer satisfaction and repeat business.Assisted with front office management duties, including managing reservations and coordinating with other departments.Gained hands-on experience in food and beverage service, learning best practices for serving and presenting food and beverages.Worked collaboratively with other team members to ensure smooth operations and timely service.

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  FLYJAC Logistics PVT LTD

  Nov 2021 - now

  Led continuous improvement initiatives resulting in increased process efficiency and cost savings.Conducted capacity studies using TMS and calculated resources to optimize production output.Implemented Root Cause Analysis (RCA) initiatives to identify and resolve process inefficiencies.Defined process mapping and Standard Operating Procedures (SOPs) to improve operational consistency and reduce errors.Developed skill matrices to identify training needs and improve workforce capabilities.Mentored Kaizen teams to drive a culture of continuous improvement and employee engagement.Conducted productivity analysis to identify areas for improvement and implement solutions.Implemented Robotic Process Automation (RPA) solutions to automate repetitive tasks and improve operational efficiency.Collaborated with cross-functional teams to improve communication and streamline processes.Maintained a high level of accuracy and attention to detail while working under tight deadlines. Show less

  • Business Excellency Executive

    Apr 2023 - now

  • Operation Executive Trainee

    Nov 2021 - Mar 2023