Mark Hild, PMP

Experience

• 

  McCarthy-Hicks, Inc.

  Jul 1978 - Mar 1981

  Data Processing Manager
• 

  Easco Hand Tools, Inc.

  Mar 1981 - Nov 1983

  Systems and Operations Manager
• 

  The Ryland Group

  Nov 1983 - Jul 1995

  Responsible for division-wide activities related to tactical and strategic planning, capital and expense budgeting, technology purchasing, cost recovery and allocation, workstation technical support, and data center operations for the Information Services Division, comprised of 120+ individuals supporting over 2,100 users nationwide. Managed operating budget of over $20 million. Reported to Vice President of Information Services with dotted line to Chief Financial Officer. Directed the continuous and secure operation and maintenance of the computing and networking infrastructure (24x7 Technology / Data Center Operations, Technical Support Services and R.G. Business Products). Ensured that services provided were of high quality, operationally integrated, and consistent with business system architecture to meet customer needs. Reported to Vice President of Information Services.

  • Director, Financial Planning and Control - Information Services Division

    Feb 1993 - Jul 1995

  • Manager, Information Service Group

    May 1991 - Feb 1993

  • Corporate Computer Operations Manager

    Nov 1987 - May 1991

  • System Operations Manager

    Nov 1983 - Nov 1987
• 

  Bank of America

  Jul 1995 - Nov 2006

  One of the world's largest financial institutions, serving consumers, businesses, and large corporations.Vice President, Senior Technical Manager: Managed all projects for legacy Wintel platforms in 5 domestic regions, including Canada and UK. Led national technical teams, including on-site and virtual team members. Responsible for Windows platform refresh / transformation for over 1,000 servers. Supported upgrade / replacement of 20,000 workstations company-wide. Directed re-engineering of data networks to new security and performance standards. Led data center site consolidation, server simplification, platform upgrade to Windows 2003, and server operations standardization. Continued 24/7 server support for Card Services customer service operations. •Improved Bank of America system performance and uptime for Windows server environment from less than 95% to 99.999% through successful project management of the large-scale integration / consolidation of 1,000 Windows servers as part of the post merger transition with MBNA America.•Standardized server support between domestic, UK, and Canadian operations by integrating standard procedures and processes for server upgrades, replacements, and transformation to Bank of America standards.•Spearheaded Server Simplification Initiative by establishing projects to reduce overall number of servers.•Led technical development team to reduce duplicate applications, services among the servers.•Provided hands on support in the development of a comprehensive application assessment and consolidation efforts. Show less Led team of 42 technical support and compliance personnel from 12 locations inside and outside the US. Provided strategic direction, security, and operational support for 32,000 workstations and 1,200 servers on 3 continents. Oversaw consolidation of server operations, application operations, and data management functions. Provided 24/7 support for 700 production servers, 650 managed business and infrastructure applications, and 24/7 data center management, back up, and recovery for server data and SAN. Supported and maintained technical and security standards. Ensured Sarbanes-Oxley compliance, including Basel II regulatory reporting emerging operations in Spain.•Aligned IT capabilities and infrastructure with corporate objectives by integrating and standardizing 30 different business areas with disparate IT groups into one cohesive technology framework. •Achieved and maintained 99.999% system uptime by managing and tracking system performance, projecting future system needs, and ensuring optimal system architecture of technology platform. •Established effective IT agenda and identified key initiatives by creating strong relationships with clients. Show less Oversaw maintenance, processing, and infrastructure of existing systems. Directed major strategic project to extend internal systems to Europe. Oversaw all technical regulatory, compliance, and control aspects of distributed UNIX environment, Windows desktop workstations in Delaware, and telecommunication control monitoring and reporting. • Implemented security configuration standards and QA best practices by creating standards for building UNIX-based servers and database security, and standardizing non-compliance monitoring and reporting for 3 platforms.• Streamlined global business processes by participating in corporate initiative to improve flow of vital information, provide common methods to apply standards and authentication of shared devices, and better manage resources.• Contributed to business strategy by participating in formulation of corporate business system architecture plans Show less Managed technical standards. Supported new Windows-based desktop computers and servers statewide. Developed documentation, standards, and procedures for workstation images, configuration, and deployment for 25,000 workstations and 800 servers nationwide.• Minimized liability and productivity risks by serving as key team member during deployment of company-wide perimeter security network for external Internet user access, providing protection for different levels of vulnerability.• Optimized license management by centralizing software license management within business areas. Show less Planned / executed multi-faceted business line projects. Managed fiscal, administrative, and human resources activities. Served as principal liaison with internal/external constituencies. Used standard, defined project methodology. Delivered projects on time and budget. • Managed projects across multiple platforms by collaborating with internal customers to define business requirements, and designing, developing, and implementing applications solutions, including coordination and system implementation for the L.L.Bean affinity card program. Show less

  • Vice President - Sr. Technology Manager (Formerly MBNA)

    Jan 2006 - Nov 2006

  • First VP-Department Manager

    Sept 2003 - Dec 2005

  • Vice President-Distributed Technology Operations

    Mar 2001 - Sept 2003

  • VP Team Manager - Desktop Computing

    Oct 1998 - Mar 2001

  • VP, Project Manager - Information Systems Support

    Jul 1995 - Oct 1998
• 

  LS3 Technologies, Inc.

  Dec 2006 - Jan 2011

  Senior Consultant

  Provided senior-level program and project management for several strategic projects, project planning, earned value reporting, customer relationship management, systems development, and contract management. • Supported the development of the program management office to manage new opportunities, obtain/allocate resources, centralize reporting and key measurements, development of staff using subject matter experts, documentation to support repeatable processes.•Provided project leadership and support for the SBA's HSPD-12 PMO for PIV card transition,deployment,integration,and maintenance including support for Metadirectory,SOA,and business work-flow roadmap.•Led technical project team to replace an existing system with an HSPD-12 compliant IAM based PACS solution, SOA and Metadirectory roadmap,and system integration project.•Supported the HSPD-12 PIV IAM program for VA, leading team to develop / implement / integrate key functions, procedures, controls for C&As,CRM,and help desk and operations migration. •Managed multi-year contract for DISA by providing key cost estimation services, including, iterative development processes utilizing SCRUM, RUP approaches, developed documentation/schedules to meet Milestone B and ACEIT product implementation. •Provided program management leadership and support for a government agency’s integration of HSPD-12 PIV program, delivering project management plan, baseline analysis, business and technical requirements, risk assessment, system security plan, technical, contingency plan, and PACS implementation plan.•Executed and successfully completed the PACS refresh to an HSPD-12 compliant solution for a government agency which included development and integration of services with existing application.•Led the project team responsible for compliance review for the SBA's contract office for adherence to OMB requirements related to the Federal Procurement Data System. Show less

• 

  Avanade Federal Services (Acquired by Accenture Federal Services)

  Jan 2011 - Dec 2011

  Service Delivery Project Manager

  •Provide service delivery and senior project management support for several project teams with responsibilities including the financial performance of each contract, forming new deals, expanding existing relationships, project team staffing, project planning, contract compliance, earned value reporting, and customer relationship management•Supporting several Air Force Major Commands (MAJCOMS) for the implementation and full deployment of an Avanade developed application, Task Management Tool (TMT) a licensed software package. Responsibilities include project management, performance tracking (WBS), contract administration, on-site staffing for CONUS/OCONUS locations, contract compliance, and business development.•Manage the product development, selection, and packaging of new releases including collection and organization of customer feedback for new features, on-site team member feedback and suggestions, technology improvements, and marketing.•Lead the testing for functional testing of new features and full regression testing.•Organized and direct instructional user documentation development and updates, including the creation of on-line videos for customer reference and training needs.•Directly responsible for generation of revenue through the expansion of existing products and services and growth through increasing user acceptance and future maintenance and support contracts. Show less

• 

  Accenture Federal Services

  Jan 2012 - Jan 2022

  •Provide service delivery and senior project management leadership supporting several classified/non-classified project teams with responsibilities including the financial performance of each contract, forming new deals, expanding existing relationships, project team staffing, project planning, contract compliance, earned value reporting, and customer relationship management• Collaborate on development and adoption of the Task Management Tool Program Management Office charter. Alignment objectives with company goals and culture. Defined critical success factors and management reporting criteria.•Leading project teams to implement a high-visibility project for a key DOD agency. Responsibilities include proposal development, product and services delivery, and maintenance support services. Other project duties resource and deliverables management, financial monitoring and reporting, and new business development.•Lead major application implementation and support project for large Army Command. Responsibilities include development of the Project Management Plan, staffing plans, implementation schedules, baseline and integrated project plan, financial performance monitoring, reporting, staffing& new business development.•Supporting several Air Force Major Commands (MAJCOMS) project team in the implementation and full deployment of an Accenture developed application, Task Management Tool (TMT). Responsibilities include project management, performance tracking (WBS), contract administration, on-site staffing for CONUS/OCONUS locations, contract compliance, financial performance,and business development.•Organized and directed teams on the user documentation development and updates, including the creation of on-line videos for customer reference and training needs. Show less •Provide service delivery and senior project management support for several project teams with responsibilities including the financial performance of each contract, forming new deals, expanding existing relationships, project team staffing, project planning, contract compliance, earned value reporting, and customer relationship management• Collaborated on development and adoption of the Task Management Tool Program Management Office charter. Alignment objectives with company goals and culture. Defined critical success factors and management reporting criteria.•Leading a project team to implement a high-visibility project for a key DOD agency. Responsibilities include proposal development, product and services delivery, and maintenance support services. Other project duties resource and deliverables management,financial monitoring and reporting, and new business development.•Lead major application implementation and support project for large Army Command. Responsibilities include development of the Project Management Plan, staffing plans, implementation schedules, baseline and integrated project plan, financial performance monitoring, reporting, staffing,and new business development.•Supporting several Air Force Major Commands (MAJCOMS) for the implementation and full deployment of an Avanade developed application, Task Management Tool (TMT). Responsibilities include project management, performance tracking (WBS), contract administration, on-site staffing for CONUS/OCONUS locations, contract compliance, and business development.•Manage the product development, selection, and packaging of new releases, collection of feedback for new features, technology improvements, and marketing.•Led the testing for functional testing of new features and full regression testing.•Organized and direct instructional user documentation development and updates, including the creation of on-line videos for customer reference and training needs. Show less

  • Senior Manager - Project Delivery

    Dec 2015 - Jan 2022

  • Senior Project Manager

    Jan 2012 - Jan 2022
• 

  Accenture Federal Services - Retired

  Jan 2022 - now

  Retired 1/2022