Vanessa Klein

Experience

• 

  IBM

  Jul 1993 - May 2002

  Customer Service

  Servicing customer in the enterprise and commercial space.

• 

  Tarsus Distribution

  Jan 2003 - Aug 2015

  Cisco Business Developer

  To grow and develop new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.I protect company information and valuables as well as having a very high regard for keeping everything confidential.Regular updates on job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. To build sustain and maintain the Cisco Brand within the Neotel guidelines. Show less

• 

  Tarsus Technologies

  Jun 2003 - Aug 2015

  Cisco Business Development Manager

  To grow and maintain Cisco resellers within the Tarsus, as well as plan, forecast and development customer certifications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring new opportunities to add value to job accomplishments.

• 

  Liquid Telecom South Africa

  Sept 2015 - now

  • Contacting potential/current clients to establish rapport and arrange various meetings and workshops.• Planning and overseeing new marketing initiatives.• Researching organizations and individuals to find new opportunities, and know my customer and their customers business ( what keeps them awake )• Developing growth strategies and plans along with my internal counterparts. • Managing and retaining relationships with existing clients• Increasing client base• Writing business proposals• Negotiating with stakeholders• Identifying and mapping business strengths and customer needs• Researching business opportunities and viable income streams• Following industry trends locally and internationally• Drafting and reviewing contracts ( MSA's and NDA's )• Reporting on successes and areas needing improvements• Preventing CHURN and Increasing revenue Show less * Develops and implements market strategy and plan to target key clients within the industry. * Develops relationships with clients and external associations to enhance position our in the market.* Applies creativity and judgment in developmental work on very complex opportunities or other projects within the business environment.* Develop pursuit strategies and support new business opportunities, which include defining/qualifying sales opportunities, determining engagement scope and cost projections, formulating potential solutions based on client requirements.As well as to protect company information and valuables and having a very high regard for keeping everything confidential.Regular updates on job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. To build sustain and maintain the Cisco Brand within the Neotel guidelines. Show less

  • Bussiness Development Account Manager

    Aug 2017 - now

  • Cisco Business Development Manager

    Sept 2015 - now
• 

  Liquid Telecoms

  May 2017 - now

  Key Account Manager Enterprise

  Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients, as well as retaining and maintaining current client base.Responsible for the development and achievement of sales through the direct sales channel.Focusing on growing and developing existing clients, together with generating new business.Uploading new opportunities of Sales Force and obtaining necessary discounts and approvals on deals.Acting as the key interface between the customer and all relevant divisionsDevelop trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerResolve any issues and problems faced by customers and deal with complaints to maintain trustPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Show less