Scott Sack

Experience

• 

  Walt Disney World Swan

  Feb 1991 - Feb 1999

  Supported and scheduled the functions of the Swan Wing Housekeeping Team during merger of Swan and Dolphin in February of 1999. Facilitated the day to day operations and production of the Swan laundry facility Maintained rooms and F & B linen inventory to proper par levels Purchased linen for both rooms and F & B Supported the functions of the Front Office, Concierge and Bell / Valet TeamsManaged the Inventory of Guestrooms using the GEAC / Galaxy PMS, and maximized Guest / Cast Satisfaction at the 758 room Swan Wing.Facilitated guest requests and acted as contact person for in-house (particularly computer technology, and pharmaceutical) groups.

  • Senior Housekeeping Manager

    Apr 1997 - Feb 1999

  • Laundry Manager

    May 1996 - Apr 1997

  • Assistant Front Office Manager

    Feb 1991 - Jun 1996
• 

  Walt Disney World Dolphin

  Feb 1999 - Jul 2001

  Housekeeping Rooms Manager

  Supported and scheduled the functions of the Dolphin Rooms Team, comprised of 155 FTEs and 8 Salaried ManagersResponsible for the on-going cleanliness and maintenance of 1509 guest rooms

• 

  Starwood Hotels & Resorts Worldwide, Inc.

  Jul 2001 - May 2013

  Director Rooms Westin La Paloma Resort & Spa (487 rooms) December 2009 – May 2013 Leading the functions of the Rooms Team to include Housekeeping, Laundry, Front Office, Guest Services, Security and Kid’s Club Responsible for leading and inspiring associates as it relates to star voice and guest satisfaction. Member of EC team holding roles as GEI champion, Service Culture Trainer, Green Belt, Star QA Monitor GEI portal and create lasting guest experiences to create higher guest satisfactionResponsible for all P & L rooms related labor/productivity and expenses; reach CPOR goals and objectives.Coordinate daily operations as it pertains to completing a 16.7 million guest room renovations.Work with construction project managers, inspect all new products, coordinate rooms inventory…etc.Continue to provide the branded Westin experience for our guest through outstanding customer service Create a clean/updated room product meeting all brand standards Responsible for establishing staffing levels & safe working environments for associates Show less Leading the Functions of the Rooms, Public Area and Laundry Team Leading the success of 87 FTE & 2 salaried Managers Control and meet all productivity goals YTD Lead team to meet all GEI scores as it relates to Cleanliness of rooms & Public Space Exceeded associated satisfaction scores to previous years on Housekeeping/Laundry star voice Work within operating expense lines to remain in budgeted/forecasted amounts Created and maintained successful guest room inspection program to help increase cleanliness Fine tuned laundry operations; worked with par levels to increase productivity Maintain staffing levels throughout housekeeping/laundry departments. Show less Lead the functions of the Rooms, Public Area and Laundry Team Lead the success of 127 FTE, 9 Salaried ManagersCompleted all CPOR goals YTD; manage an annual labor budget to meet the demands generated by 758 guest rooms and 56,000 sq. ft., of public space. Overseen Laundry production of over 3,800,000 pounds annually and managed Operating Expense Lines in to remain in forecast. Supported the renovation of our Lobby and pre-function areas Prepared monthly forecast for labor and expenses Re-tooled Rooms Team to increase the frequency of room inspections to increase guest room cleanliness and Guest Satisfaction Show less Supported the functions of the Rooms, Public Area and Laundry TeamsSupported the success of 340 FTE, 26 Salaried ManagersExceeded all CPOR and Productivity Goals while managing an annual Labor Budget to meet the demands generated by 2,268 guestrooms and over 5,000,000 sq. ft. of Public Space.Supported Laundry Production of over 8,000,000 pounds annually (combined from 2 facilities). Re-tooled work assignments and Contractor responsibilities to eliminate duplication of assignments and achieve greater operational efficiency. Assigned Housekeeping resources during the Guest Room & Hallway Renovation at the Swan and Dolphin Wings to overcome construction delays and seamlessly return Guestroom Inventory. Show less

  • Director Rooms at The Westin La Paloma Resort & Spa

    Dec 2009 - May 2013

  • Director of Rooms

    Jan 2006 - Jan 2013

  • Director Housekeeping & Laundry at the Westin La Paloma Resort & Spa

    Sept 2006 - Dec 2009

  • Executive Housekeeper at the Walt Disney World Swan

    Jun 2003 - Sept 2006

  • Asst. Director, Housekeeping Walt Disney World Swan & Dolphin Resort,

    Jul 2001 - Jun 2003
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  The Westin Copley Place Boston

  Sept 2013 - now

  Director Of Services