Dan Lao

Experience

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  Speed Concept

  Apr 2004 - Sept 2013

  Sales Manager
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  503 Motoring

  Oct 2013 - Apr 2020

  Sales Manager

  ● Handle scheduling and forecasting for simultaneous projects on shop floor.● Lead daily pre-production meetings to set the order of operations for the day.● Manage timelines for shop staff to maximize efficiency, while not losing quality.● Manage assignment of duties amongst staff according to skills and requirements for the task.● Create and maintain vendor/contractor relations and scheduling.● Adaptive client communications via in-person, phone, social media, and email before and during the sales process, along with after-sales inquiries or concerns.● Manage all front office tasks independently- without supervision, including: client scheduling, vehicle and product inspections, sales negotiations, and checking in clients.● Quickbooks invoice entry, reconciliation, and receipting.● Thoroughly inspect and check-in vehicles prior to acceptance, including, but not limited to: identifying existing damage, manufacturer defects and flaws, aftermarket parts, prior auto body work, and evidence of body panel removal.● Thoroughly inspect vehicles on check-out to ensure work has been completed up to stringent standards and expectations.● Reorganize the shop to promote cleanliness and organization while maximizing work flow.● Manage inventory of shop supplies; including but not limited to ordering special order items, maintaining inventory, and performing price comparisons for cost savings.● Ability to tailor experience to fit the needs of clientele.● Increased sales volume by over 80% by implementing new strategies and customer service tactics.● Communicate and collaborate with third party vendors to ensure that the client experience is seamless.● De-escalating displeased or indignant clients. Show less

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  Artistic Auto Body

  Apr 2020 - Apr 2022

  ● Forward thinking and up to date with equipment, technology, and certifications.● Follow trends and market growth to ensure a stable future for the business and employees.● Responsible for the entire operation consisting of: meeting or exceeding Key Performance Indicators (KPIs), Customer Service Index (CSI), profitability, cycle time, and quality of repairs.● Develop business strategies, execution, and implementation plans. Monitoring results using P&L worksheets and adjusting workflows accordingly.● Process weekly payroll for up to 40 employees including calculating adjustments for commission, flat-rate, and hourly employees.● Provide positive employee experiences by coaching and training to improve performance and employee retention, along with empowering employees to share feedback.● Acquire talent on an as-needed basis and develop an understanding of all teammate position requirements.● Maintaining and expanding 23+ OE manufacturer certifications and verifying repairs follow strict repair procedures.● Ability to diffuse issues calmly and efficiently with customers and employees. Show less

  • Store Manager

    Dec 2021 - Apr 2022

  • Office Manager

    May 2021 - Dec 2021

  • Dealer Relations

    Apr 2020 - Apr 2021
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  Crash Champions

  Apr 2022 - now

  Automotive Service Advisor

  ● Generating accurate estimates for guest vehicles using various software applications including, but not limited to: CCC & Mitchell.● Foster insurance relationships for Direct Repair Partners (DRP), follow stringent guidelines, and negotiate rates.● Analyze and revise data to deliver accurate sales projections- weekly, monthly, quarterly, and annually.● Possess strong analytical, communication, and leadership skills along with the ability to multi-task and solve problems in a dynamic environment.● Servicing key client accounts and maintaining high service levels for retention.● Conduct business in an honest manner that meets or exceeds company Customer Satisfaction Index (CSI) to qualify team for quarterly bonuses.● Follow up and resolve outstanding Accounts Receivable (AR) balances with insurance and vendors. Show less