
Jeremy McMahan

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About me
Visitor Services Supervisor @ Guggenheim Museum | Customer Service, Events, Education, Programs
Education

Cape Henry Collegiate
2002 - 2006High School Diploma
William & Mary
2006 - 2010B.A. Religious StudiesGraduated Cum Laude and Honors in Religious Studies

William & Mary
2006 - 2010Bachelor of Arts Religious Studies· Composed an analysis of the Persian influences on the Tibetan Bon religion, the indigenous religion of Tibet. Skills · Proficient with Microsoft Office. · Intermediate Level of German.

School for International Training
2009 - 2009Semester Abroad Program Tibetan Studies, AnthropologyIncluded a month long Independent Study Project. I did mine in Ladakh on the similarities between Buddhism and Sufism and how it relates to Buddhist-Muslim relations in Ladakh today.
Experience

World Learning
Jan 2010 - May 2011Created and maintained a Facebook page increasing enrollment in the program.Coordinated activities and excursions for students including trips to India and Bhutan.Managed budget for books and office supplies.Assisted teachers with lesson preparation by getting materials ready and setting up equipment.Oversaw students during non-classroom times including in-between classes, during lunch, and on field excursions.Ensured the classroom environment was safe, clean and followed class rules and regulations. Show less
Intern/Teaching Assistant
Aug 2010 - May 2011Teaching Assistant
Jan 2010 - Jan 2011

Cape Henry Collegiate
Sept 2011 - Apr 2012Substitute Teacher· Taught a variety of subjects in the humanities including history, social studies, and english. · Supervised students as they worked on school projects.

Classic Travel Service
Nov 2012 - Feb 2013Research and Writing InternInvestigated excursions, dining, and nightlife for major world cities.Updated city guides on company website.Collected information about various tourist activities.Organized event packages with Special Events and Programming teams.Attained effective research skills that provided information for white papers, brochures, and leads on possible clients.Exhibited promptness by completing all assignments on-time by staying organized and prioritizing tasks.

Rubin Museum of Art
Jan 2013 - Dec 2019Coordinated various Adult and School programs and gallery experiences, including the annual Dreamover, which sells out to 100 guests in 20 minutes who want the opportunity to sleep under a work of sacred art in the Museum.Created and maintained visitor data tracking systems. .Produced exhibition audio tours with contemporary artists and permanent collection objects.Lead tours Board of Trustees, VIPs, press, K-12 and Access groups.Created training programs for docents and staff on Himalayan art with and understanding of cultural sensitivity to sacred works of art.Managed resource and content allotment for program development and marketing.Developed thematic tours and curriculum for Himalayan art including pop culture tours (Westworld, Twin Peaks) as well as lecture series on Tibetan History. Show less
Coordinator, Interpretation and Engagement
Jan 2016 - Dec 2019Museum Educator
Nov 2013 - Dec 2015Visitor Services Assistant
Jan 2013 - Nov 2013

The Jewish Museum
Jan 2020 - Jul 2022Visitor Experience AssociateSell admission and programming tickets. Promote membership through active sales.Answer visitor inquiries.Manage front desk materials.

FamHaus
Jan 2020 - Jun 2020Event ManagerCoordinated A/V teamManaged assistant staff Scheduled event timesEnsured event ran smoothly

IATSE
Nov 2021 - May 2023Set DresserSet Up and Break Down sets for film and television productions. Placed DressingsMoved FurnitureManage storage of set dressing items.

Guggenheim Museum
May 2023 - nowVisitor Services SupervisorMonitor all lobby operations including admissions, greeting, and scanning, to ensure that all ticketing policies are being adhered to and that Visitor Assistants are providing a warm and welcoming experience.Communicate expectations and offer in the moment course corrections to Visitor Assistants.Help Implement trainings for new and existing employeesProvide ongoing coaching, monitoring, and appraisal of job performancesCoordinate and enforce operation and Human Resources procedures on a daily basis.Manage Daily rotation scheduling to ensure all posts are appropriately staffed.Act as a liaison for Box Office events, including Works + Process, Public programs and Member MondaysSupport Visitor assistants by filling their roles when necessaryReconcile all operating funds and administrative revenue at the beginning and end of the dayOversee and verify count-out procedures for each Visitor Assistant at the end of the DayPrepare and deposit all revenue at the end of each day Show less
Licenses & Certifications
- View certificate

How to Organize Your Time and Your Life
LinkedInSept 2023 - View certificate

How to Build a Culture of Appreciation as a Manager
LinkedInJul 2023 - View certificate

Being Positive at Work
LinkedInMay 2023 - View certificate

How to Handle Poor Performers
LinkedInMay 2023 - View certificate

Top 10 Rules for Highly Effective Leadership
LinkedInJun 2023 - View certificate

Working with Upset Customers
LinkedInMay 2023
Volunteer Experience
Podcast Producer
Issued by Democratic Socialists of America on Jan 2020
Associated with Jeremy McMahan
Languages
- geGerman
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