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Pradeep Shukla

Pradeep Shukla

Service Desk Engineer

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location of Pradeep ShuklaNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Customer Support Specialist at Nokia

  • Education

    • Swami Vivekananda Subharti University, Meerut

      2015 - 2018
      Master of Computer Applications - MCA 1

  • Experience

    • HCL Infosystems Ltd.

      Sept 2011 - May 2012
      Service Desk Engineer

      Installing and configuring Network switch, Wi-Fi, and router and Ensuring customer satisfaction by responding to open tickets within stipulated timelines (SLA)Remote support for hardware/software support and installing the latest patches for implementation to the network environment.

    • Omnitech InfoSolutions Ltd.

      Jul 2012 - Oct 2013
      Service Delivery Engineer

      Ensuring customer satisfaction by responding to open tickets within stipulated timelines (SLA)ITILInstalling & Configuring Network switches and performing primary network system administration on network servers as needed.Monitored help desk phone providing outstanding customer service on a technical issue and Managing to the vendor (HP/Dell) for hardware replacement

    • Progressive Infotech Pvt. Ltd.

      Oct 2013 - Oct 2015
      Service Delivery Engineer

      Ensuring customer satisfaction by responding to open tickets within stipulated timelines (SLA)ITILInstalling & Configuring Network switches and performing primary network system administration on network servers as needed.Monitored help desk phone providing outstanding customer service on a technical issue and Managing to the vendor (HP/Dell) for hardware replacementWorking on Active Directory and defining the security policy etc.

    • Hemmersbach

      Nov 2015 - Feb 2019
      Network Engineer

      Maintaining daily Outage reports, escalating problems to the ISP & getting the connectivity restored and Guest bandwidth utilization report.Coordinating changes with Field engineers/vendors and all other entities involved.Switch, Router configuration, and Implementing protocols HSRP, VRRP, OSPF, STP, VLAN, and IOS Upgrading in devices

    • Future Focus Infotech Private Limited

      Feb 2019 - Sept 2020
      Senior Network Specialist

      Handled and supported LTE/4G Radio Security solution and Core Security Solution for various customers of APAC/EMEA regionSupported products falling under Nokia TC-04/19 Cluster -such as Insta/ Juniper/Infoblox/Netguard Certificate Manager

    • Infinite Computer Solutions

      Sept 2020 - Feb 2022
      Network Security Engineer

      Handled and supported LTE/4G Radio Security solution and Core Security Solution for various customers of APAC/EMEA regionSupported products falling under Nokia TC-04/19 Cluster -such as Insta/ Juniper/Infoblox/Netguard Certificate Manager/ CloudBand Infrastructure Software

    • Mindtree

      Jan 2022 - Sept 2023
      Technical Lead

      L3 Support for Firewall (Palo Alto, Infoblox, and Netgurad Virtual Firewall)Trouble tickets handling for TC-04 cluster whereas involved in fault reproduction: check if the trouble tickets are reproducible on the Testbed, collect additional symptoms, and verify the solution provided by higher levels.

    • Nokia

      Oct 2023 - now
      Customer Support Specialist

  • Licenses & Certifications