Mariano Ferrara

Experience

• 

  Bill's Restaurants

  Oct 2015 - Feb 2017

  Senior Team Member
• 

  Hotel Gotham

  Feb 2017 - Sept 2023

  As Bar Manager at the prestigious Hotel Gotham in Manchester, I oversee the daily operations of the hotel’s renowned bar, ensuring a premium, sophisticated experience for all guests. With a focus on exceptional service and creating memorable moments, I manage a talented team of bartenders and service staff, guiding them to deliver outstanding hospitality that reflects the luxury standard of the hotel.Key responsibilities include:Leading and mentoring a team, ensuring top-tier service and a seamless guest experience.Curating innovative cocktail menus and bespoke drink offerings, aligning with the hotel’s exclusive ambiance.Managing bar operations, including stock control, inventory, and cost management to optimize profitability.Collaborating with the events and marketing teams to develop promotional activities and high-end events that drive engagement and elevate the bar’s reputation.Upholding health and safety standards while maintaining the luxurious environment and atmosphere of the bar.Passionate about delivering excellence in hospitality, I am committed to maintaining the high standards of Hotel Gotham and providing guests with an unforgettable experience in one of Manchester’s most iconic locations. Show less

  • Club & Bar Manager

    Dec 2021 - Sept 2023

  • Food & Beverage Supervisor

    Sept 2019 - Dec 2021

  • Food & Beverage Assistant

    Feb 2017 - Sept 2019
• 

  Malmaison

  Sept 2023 - now

  As the Food and Beverage Operations Manager at Malmaison Edinburgh Leith, I am responsible for overseeing the daily operations of all food and beverage services within the hotel, ensuring the highest standards of service, quality, and efficiency. My key responsibilities include:Managing and leading a dedicated team to deliver exceptional guest experiences across our bars, restaurant, and events.Monitoring and optimizing operational performance to ensure seamless service delivery and exceed guest expectations.Budgeting, forecasting, and controlling costs to maintain financial targets while maximizing revenue opportunities.Collaborating with kitchen teams to curate innovative menus and ensure consistent food quality and presentation.Ensuring compliance with health, safety, and hygiene regulations, maintaining a safe and welcoming environment for both guests and staff.Developing and implementing staff training programs to foster professional growth, improve performance, and enhance guest satisfaction.Maintaining strong relationships with guests, handling feedback, and resolving any concerns promptly to ensure long-term loyalty.I strive to create a dynamic and positive work environment while driving the continued success of Malmaison Edinburgh Leith’s food and beverage operations. Show less As the F&B Assistant Manager at Sora, a premier rooftop sushi tapas restaurant at Malmaison Hotel in Manchester, I played an integral role in the successful opening and operational setup of this unique dining destination. My responsibilities encompassed overseeing day-to-day restaurant operations, ensuring exceptional guest experiences, and maintaining high standards of food and service quality.Key Contributions:Collaborated with the leadership team during the opening phase, contributing to concept development, staff training, and operational procedures.Managed a team of front-of-house and back-of-house staff, ensuring seamless service delivery, from greeting guests to executing flawless dining experiences.Ensured compliance with health and safety regulations, contributing to a safe and welcoming environment for both staff and guests.Assisted in the development and execution of innovative food and beverage offerings, with a focus on a blend of sushi and tapas in a sophisticated rooftop setting.Monitored inventory and supplier relationships, ensuring timely stock deliveries and maintaining high-quality ingredients.Delivered consistent, high-quality service that helped Sora build a strong reputation as one of Manchester’s premier rooftop dining venues.With a passion for hospitality and a keen eye for detail, I contributed to Sora’s growth into a renowned dining destination in Manchester's vibrant food scene. Show less

  • Food & Beverage Operations Manager

    Oct 2024 - now

  • Food&beverage Assistant Manager

    Sept 2023 - Oct 2024