Michael Smith

Experience

• 

  Suresource

  Jul 2005 - Sept 2008

  Telesales Lead Advisor

  Supervisory Skills including monitoring, training, handled irate customers, account executive contact, minor computer troubleshooting. Office skills include Microsoft Excel, Outlook, KRONOS time keeping system. Excellent customer service skills

• 

  Advanced Technology Services (ATS)

  Sept 2012 - Mar 2020

  Technical Support Specialist

  Level 3 help desk support, SAP internal and customer site creation, SQL user management, Purchase Order corrections, SAP and internal proprietary software account management, Active Directory, PowerShell, MS Project, MS PowerBI license management, documentation development, documentation auditing, limited SharePoint administration, Remedy ticket administration

• 

  DYOPATH

  Mar 2020 - Jan 2021

  Help Desk Representative 2
• 

  TEKsystems

  Jul 2021 - now

  Systems Engineer 3