Michael Smith

Michael Smith

Telesales Lead Advisor

Followers of Michael Smith85 followers
location of Michael SmithCanton, Illinois, United States

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  • Timeline

  • About me

    Information Technology and Services Professional

  • Education

    • Robert Morris University - Illinois

      2010 - 2012
      BA Computer Information Systems

      Activities and Societies: Dean's list, eligible for 2 CISCO certifications

  • Experience

    • Suresource

      Jul 2005 - Sept 2008
      Telesales Lead Advisor

      Supervisory Skills including monitoring, training, handled irate customers, account executive contact, minor computer troubleshooting. Office skills include Microsoft Excel, Outlook, KRONOS time keeping system. Excellent customer service skills

    • Advanced Technology Services (ATS)

      Sept 2012 - Mar 2020
      Technical Support Specialist

      Level 3 help desk support, SAP internal and customer site creation, SQL user management, Purchase Order corrections, SAP and internal proprietary software account management, Active Directory, PowerShell, MS Project, MS PowerBI license management, documentation development, documentation auditing, limited SharePoint administration, Remedy ticket administration

    • DYOPATH

      Mar 2020 - Jan 2021
      Help Desk Representative 2
    • TEKsystems

      Jul 2021 - now
      Systems Engineer 3
  • Licenses & Certifications

    • Microsoft 365 Essential Training for Administrators

      LinkedIn
      Jan 2021
      View certificate certificate
    • Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)

      LinkedIn
      Jan 2021
      View certificate certificate
    • Introduction to Microsoft 365 for IT Pros

      LinkedIn
      Jan 2021
      View certificate certificate
    • Windows 10: Administration

      LinkedIn
      Jan 2021
      View certificate certificate
    • Microsoft Office 365: Administration (Office 365/Microsoft 365)

      LinkedIn
      Jan 2021
      View certificate certificate
    • Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/Microsoft 365)

      LinkedIn
      Jan 2021
      View certificate certificate