Becci Williams

Experience

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  TCV

  Jun 2014 - Apr 2017

  Operations Leader

  • Engage peers, staff and teams, including providing development opportunities, support and encouragement• Implement and embed robust and effective operational systems for managing programme activity and monitoring risks, continually improving in line with best practice• Facilitate the sharing of good practice across Skills/Welfare to Work programmes throughout the region/s and inspire teams to improve performance and quality standards• Manage and develop new and existing relationships with prime providers and key stakeholders, so we are the partner of choice• Lead on collation of key performance and quality reports for prime contractor/s for all contracts• Manage and deliver the performance & quality targets for the region, including planning, setting and achieving financial budgets• Lead the implementation of TCV initiatives, such as Employment Programmes, by ensuring their delivery within the area in line with central guidelines• Optimise use of systems for monitoring and reviewing performance • Monitor and manage conflicts of interest within the programmes• Deputise for the Head of Programmes when necessaryIncome Generation• Contribute to the regional Business Development Pipeline• Identify, develop and progress bids for new business • Represent TCV and raise the profile of TCV at a local level to maximise business opportunities Show less

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  Story Homes

  Apr 2017 - Sept 2020

  Head of Aftercare and Project Manager

  • Ownership of the Customer Journey that supports the business’ overall Customer strategy, balancing customer needs with business requirements.• Key strategic role as "Voice of the Customer" both Regionally and Groupwide supporting the business to understand what our customers want and responding in the most effective, relevant and personal way.• Establish and test new strategies to improve the Customer Experience, driving continual improvement in people, technology, processes, service and product design and build.• Increase NPS year on year; analysis of promotors and decrease detractors and addressing customer needs efficiently and effectively. • Abreast of all amendments and updates to Building Regs., Technical Manual, Consumer Code and Homeowner Warranty to allow continual evaluation, development and training of new and existing staff.• Ownership of Health and Safety updates, liaising with internal and external training providers to ensure the Aftercare team is fully compliant. • Provide defect analysis to support in “building out” any trends in design, specification, build, material or supply chain areas. • Sub-contractor reviews, managing internal and external relations to ensure that customers are satisfied via continual performance measurement and reporting.• P&L reporting for the Aftercare function, including financial analysis and proposals for improvements that will increase overall business performance.• Regular review of customer issue resolution to ensure timely and quality handling, to drive improved customer satisfaction and reduce escalated complaints due to poor service.• Attendance at Monthly Regional Management meetings, influencing peers to see "through the customers eyes" with a strong focus on encouraging "One Team". Show less

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  PHX Training

  Sept 2020 - Jul 2022

  Head Of Learning / Health and Safety Lead

  • Drive performance through effective contract management; leading and engaging both the Sales and Delivery teams to provide a high-quality provision. • Accountable for the planning, setting and delivery of budget against the financial plans for all contracts in scope. • Key point of contact for programme and contract management.• Remote management of a multi-centre and remote delivery workforce.• Working with LEP’s, Employers and key stakeholders to determine our Curriculum Intent.• Leading the Implementation of the Curriculum, establishing compliant and quality delivery programmes.• Leading the Management team to impact the performance of contracts.• Roll out of transition from Classroom / Face to Face delivery, to remote during the height of the pandemic, and following this shaped a new blended delivery model.• Overall responsibility for Learner recruitment. Working with a team of Sales and Engagement Officers to deliver quality IAG, meeting Learners Employment and career goals.• Ensure comprehensive, practical information and advice is provided to Employers on funding reforms, communicating practical solutions on how they can maximise the level of funding available.• As a member of the Senior Leadership Team, building and maintaining key external relationships, to enhance business growth and performance.• Provide the Managers and staff with up-to-date development opportunities, relevant to their provision and role, whilst identifying any areas to upskill for succession planning.• Ensure Quality and Compliance are at the highest standards throughout the Learner Journey the at all times, from initial contact and robust IAG, whilst on programme, and providing relevant support post-completion. Show less

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  Carlisle College

  Jul 2022 - now

  Assistant Principal

  Strategic lead for the College in exploring and developing collaborative opportunities for projects with other FE Colleges and skills providers across CumbriaDevelop adult provision in line with NCG and College strategy, working closely with the Business Development team to actively seek out and respond to opportunities to secure additional funding, in line with national, regional and local priorities.Oversee the development, application and delivery of local projects in close liaison with the Business Development team, ensuring that performance to target is achieved in a timely and effective manner and compliant with funding bodies, college financial regulations and audit requirements.Oversight of sub-contract supply chain, leading stakeholder and partner engagement activities.Point of oversight for audit and compliance, leading on co-ordination for all internal and external audit activity and requests. Ensuring that processes and systems are compliant with funding body and other regulatory requirements and to lead the College’s compliance group ensuring a pro-active approach.Lead in the development and oversight of the College’s risk register and work closely with the Leadership Team and members of the Board to ensure appropriate mitigation is planned and delivered in order to minimise the impact of risk to the organisation. Show less