Lesia Prus

Experience

• 

  ELMA-CONSULTING LLC; https://elma.kiev.ua

  Nov 2009 - May 2010

  Accountant

  accouting, salary, reporting, VAT, bank,

• 

  Challenge Aero Ukraine; http://www.challenge.aero/en/

  Jun 2010 - Jan 2014

  Accountant-economist

  accounting and analytics of: commercial air flights, technical maintenance, ground handlings and additional avia services (airplanes and helicopters)

• 

  Booking.com

  May 2015 - Feb 2016

  Customer Service Executive

  -supporting for guests at the time of the booking process;-liaise between the guest and accommodations: different types of modification of reservations;-handling special guest’s requests and complaints by phone and e-mail;-relocation of the guest in cases of non-standard situations arising during the booking;-supporting experience of hotels that is related to issues of reservations

• 

  Blueprint

  Feb 2016 - now

  - Utilizing several software and tools to assess the risk of online transactions. - Reviewing, analyzing, investigating, monitoring, and reporting potential and known fraudulent transactions in system-generated alerts and daily reports.- Identifying, reporting, and escalating new trends, anomalies, and inauthentic patterns. - Investigating and resolving fraud cases using data mining techniques, analysis, and verification. Documenting and noting the action taken within the investigation of fraud and potential fraud activities. Show less Resolving billing-related issues:-giving necessary guidance and instructions regarding customer inquiries related to local and international payments; -handling billing complaints and price discrepancies, issuing refunds when necessary; -handling unknown/unauthorized charges: investigation, canceling or processing the refunds the unauthorized charges; -handling issues related to recurring payments and accounts wallet; -educating customers within sales and promotions events; -providing advice on purchasing products and items.The customers’ accounts related issues:-providing technical support for the accounts issue (credential settings, security); -making changes to accounts accordingly with customers inquiries; -answering customers’ questions about their accounts; -handling customer complaints and providing appropriate solutions;-recovering access to lost accounts; Show less

  • Fraud Analyst

    May 2023 - now

  • Escalation Specialist

    Feb 2016 - May 2023