Ana Pimenta

Experience

• 

  Britannia Hotels Ltd

  Nov 2009 - Apr 2010

  Front Desk Receptionist

  - Check-in and check-out guests - Providing information to guests - Reservations - Preparing next day arrivals- Handling all incoming calls, e-mails and faxes from clients - Other associated tasks required at reception

• 

  Pestana Hotel Group

  Apr 2010 - Apr 2012

  - Responsible for processing room reservation by fax, phone and email. - Checking next day arrivals - Accepting and keeping records of advanced deposits on reservations. - Dealing with invoice queries - Preparing Pro-forma invoices - Assisting the Revenue Manager - Responsible for the reservations department on weekends - Responsible for training all new member in reservations and reception - Handling book-outs when necessary - Other associated tasks required with reservations Show less

  • Group Reservations Coordinator

    Nov 2011 - Apr 2012

  • Reservations Sales Agent

    Jul 2010 - Oct 2011

  • Front Desk Receptionist

    Apr 2010 - Jun 2010
• 

  Royal Garden Hotel

  May 2012 - Apr 2017

  - Responsible for processing room reservations by fax, phone and email. - Responsible for training all new member in reservations and reception - Responsible for preparing the rota for the entire Reservations team- Checking next day arrivals - Accepting and keeping records of advanced deposits on reservations. - Dealing with invoice queries - Preparing Pro-forma invoices - Assisting the Revenue Manager - Responsible for the reservations department on weekends - Handling book-outs when necessary - Other associated tasks required with reservations Show less

  • Groups co-ordinator

    May 2015 - Apr 2017

  • Reservations Sales Agent

    May 2012 - Apr 2015
• 

  Social Eating House

  May 2017 - Dec 2017

  Hostess
• 

  Indian Accent

  Jan 2018 - Dec 2019

  Head Hostess
• 

  HF Hotels

  Mar 2023 - now

  Agente de reservas