Hector Hurtado

Experience

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  MetLife

  May 2011 - Aug 2011

  Trainee

  Programa de Verano Junior's Met, dentro de una de las compañías más grandes de seguros de vida en el mundo. Trabajé en equipo y aporté asistencia al área PaP, con tareas de importante grado para la toma de decisiones para el área comercial.

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  Hitachi Data Systems

  Jul 2015 - Oct 2016

  Trainee in Marketing y PMO Office

  Trainee in Marketing y PMO Office• Coordinated some business, technology, and innovation activities for events such as SAP Forum and VMWare VForum.• Compiled and updated contact databases obtained from these events.• Contacted potential clients through cold calls to present the product and service portfolio.• Developed control tools for monitoring large-scale data migration projects.• Engaged in in-house courses on hardware and software technologies and project management (PMO).• Prepared minutes and participated in project progress meetings.Achievements:• Identified and generated three sales opportunities through allied channels using cold calls to present the solution portfolio.• Developed a control file using pivot tables for server migration.• Completed 100% of assigned projects, contributing to the improvement of client service efficiency and performance while ensuring compliance with timelines, resources, and quality. Show less

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  Hitachi Data Systems Latinoamerica

  Nov 2016 - May 2017

  Jr Project Manager

  • Conducted meetings with project stakeholders to understand the technical and commercial nature of the project scope.• Gathered project stakeholders to develop work plans where I jointly defined estimated times, resources, deliverables, and milestones.• Developed risk plans for potential occurrence scenarios.• Prepared executive presentations and presented the project kickoff to stakeholders.• Created tracking and control tools (minutes, work plan, pivot tables).• Coordinated follow-up meetings with stakeholders.• Communicated project progress through presentations, emails, calls, and messages.• Coordinated and supervised the logistical operation of hardware and software delivery.• Managed scope change requirements.• Developed and followed up on agreements among participants.• Organized meetings for the formal closure of completed projects.Achievements:• Established control processes for mid-range projects for clients in Mexico and Central America.• Successfully completed 100% of all assigned projects, contributing to the improvement of client service efficiency and performance while ensuring compliance with timelines, resources, and quality. Show less

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  Universidad Nacional de La Plata

  Jul 2017 - Dec 2017

  Trade studies

  Market study and proposal of improvement strategies for the product line and new advertising strategies for two local business.• Conducted a global, regional, and national market analysis of language institutes.• Carried out consumer analysis.• Conducted a comprehensive competitor analysis using techniques such as "mystery shopper."• Conducted internal analysis of the IPEI client.• Conducted internal positioning analysis.Achievements:• Presented detailed improvement proposals to the client.•Development of a business plan for a local venture in the craft beer industry. Craft brewery 'Sr. Bon.'" Show less

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  Banco Santander

  May 2018 - Oct 2018

  Project Manager

  • Implemented a comprehensive cost reduction strategy.• Conducted an initial inventory analysis of financial services available to the bank's commercial areas.• Held meetings with key project stakeholders to persuade the reduction of unused financial services.• Generated a control file still used to manage financial products.• Reviewed and verified financial services billing.• Coordinated progress meetings with stakeholders.• Calculated the budget for financial services projecting one year.Achievements:• Achieved an annual 8% reduction in the area's billing. Show less

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  Nfq Advisory, Solutions, Outsourcing

  Jan 2019 - Nov 2021

  Associate / Consultant

  Project Decommissioning Opics - Functional Requirements• Gathered functional and non-functional requirements for the investment fund module.• Learned and mapped processes related to operations.• Created test matrices for different modules of a concentrator application.• Coordinated comprehensive tests with end-users and technology areas.• Prepared follow-up minutes for agreements and next steps.Achievements:• Drafted documents for User Request Requirements DDP.• Conducted complete user testing and followed up on incidentsProject Decommissioning Opics - Data Migration:• Analyzed internal data migration processes between different systems.• Developed data processing tools crucial for migration.• Demonstrated the correct functioning and integrity of migrated data.• Prepared procedure manuals for proper data migration.• Scheduled and recorded migration execution.• Trained new team members on migration processes.• Delegated some information analysis activities to my team.Achievements:• Documented migration procedures implemented as organization standards.• Migrated 95% of contracts and customer data to the new commercial management system. Show less

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  BGHS

  Nov 2021 - Aug 2023

  Independent Entrepreneur

  • Studied the retail market for online clothing sales.• Designed the logo, brand, and slogan for the venture.• Created a comprehensive online store.• Learned advertising techniques on online selling platforms.• Managed advertising through online applications and social media.• Managed wholesale purchases with previously studied suppliers.• Maintained records of purchases and inventory.• Produced photo sessions for garments and accessories.• Calculated the optimal selling price for each product.• Participated in local clothing sales fairs for small and medium-sized producers and traders in Mexico City.• Provided pre-sale and post-sale customer service.• Organized activities for formal closure of completed projects.Achievements:• Generated an average of $30,000 pesos in gross sales revenue.• Positioned myself as a leading seller on the Mercado Libre platform. Show less

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  Fresh One Services

  Mar 2023 - Sept 2023

  Office Manager

  • Responded to email and phone inquiries for quotes.• Conducted on-site estimates considering the size and condition of the place for cleaning services.• Conducted cold calls to offer services and provided timely follow-up.• Offered services in person at stores, shopping malls, offices, and restaurants.• Distributed physical advertising in strategic points of the city.• Trained new employees.• Coordinated schedules for service provider employees.• Managed the contact list and clients on the Square platform.• Reconciled payments and invoices.• Formally requested collection of overdue payments.Achievements:• Achieved a 15% increase in monthly sales.• Updated the categorization of clients for better sales analysis. Show less

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  Teleperformance

  Jan 2024 - May 2024

  Bilingual Customer Care Representative

  • Receive member’s inquiries; identify and solve problems.• Offer information about products, services, and company policies.Achievements:• Effectively attended more than 1.2k members.• Offerred clear and effective solutions.

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  Nielsen

  May 2024 - now

  Tecnical Account Manager

  Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues.Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients.Communicate with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions.