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Dori Richardson

Dori Richardson

Followers of Dori Richardson734 followers
location of Dori RichardsonDuvall, Washington, United States

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  • Timeline

  • About me

    Customer Engagement | Strategic Global Events Leader | Project Manager

  • Education

    • Arizona Christian University

      -
      Bachelor’s Degree

    • Washington State University

      -

  • Experience

    • Microsoft

      Feb 2006 - Mar 2023

      Building a Connected Customer Advocacy program across Customer Experience and Success that amplifies customer success in order to drive consumption, and increase customer loyalty & value.• Increased Connected Customer Experience Reference and Evidence by 8% through new process delivery• Build Customer Experience Customer Community pilot for 200 customers contributing to improved Customer Experience and increase consumption• Create world-class Customer Advisory Program utilizing high-touch customer engagement model increasing consumption driven by customer loyalty Show less

      • Global Customer Advocacy Lead

        May 2021 - Mar 2023

      • Enterprise Cybersecurity Group - Senior Business Manager for Customer Engagement

        Oct 2017 - May 2021

      • Executive Engagement Sr. Business Manager

        Aug 2013 - Oct 2017

      • Partner Executive Engagement Senior Manager

        Feb 2006 - Aug 2013

    • EngageWise Consulting

      Apr 2023 - now
      Global Customer Experience and Advocacy Consultant

      - Create customer experience programs- Develop high-touch CxO experiential engagements- Drive business impact through strategic planning, communications, and audience engagement- Build customer communities to facilitate perception shifts

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Dori Richardson
      Enterprise Partner Group Differentiator Award Microsoft Nov 2015
    • Awarded to Dori Richardson
      Enterprise Partner Group "Made the Difference" Award Microsoft 2008
    • Awarded to Dori Richardson
      Work Ethic Pillar Award Allied Telesyn, International 2004

  • Volunteer Experience

    • Board Member

      Issued by Not Abandoned on Jan 2020
      Not AbandonedAssociated with Dori Richardson