Dawn Ayers

Experience

• 

  Cardinal Health

  Aug 2019 - Feb 2020

  Customer Service Representative

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less

• 

  日産自動車株式会社

  Mar 2020 - now

  • Upon receipt of Correspondence from regulatory agencies, attorneys, dealerships, Nissan staff and consumers in reference to alleged Lemon Law and Breach of Warranty issues, the agent must create a case and attach documents to Salesforce. • ​Research Repair history and contact applicable dealerships to obtain all Repair Orders associated with the vehicle. • ​Develop a Repair History Report from the collected Repair Orders. • Obtain Sales Documents, including but not limited to Bill of Sale, Title Application, Registration, Lease Agreements, and Sales Contracts necessary in the buyback process. • Communicate and build relationships with dealerships and field personnel to receive required documentation. • Work directly with multiple Arbitration agents assigned to related cases. • Assign incoming cases from the BBB Auto line and record each BBB status update. • Coordinate Salesforce case and document collection for Breach of Warranty department. • As necessary, performs other related duties of which the above are representative. Show less In the Consumer Affairs position worked consistently on the phone and acted with urgency to follow up with Nissan owners regarding vehicle repair or maintenance issues, general product related questions or issues, customer/dealership complaints, and customer out-of-warranty goodwill requests for assistance. • Collaborated with dealership personnel, regional personnel, and support personnel to develop strategies or plans to provide appropriate solutions to the customer requests and communicates those to the customer while providing an exceptional customer service experience. • Accurately review all cases for errors, missing documentation, accounting discrepancies and other details. • Communicate effectively with clients on all issues pertaining to any vehicle warranty extensions, product updates, safety recalls, corporate process and reimbursement. • Properly review reimbursement status and create reimbursement check requests. • Effectively evaluate customer’s case to determine goodwill assistance of any kind. • Capture the voices of the company’s clients through detailed documentation and maintain customer contact information. Show less

  • Legal Support Specialist

    Sept 2021 - now

  • Regional Consumer Affairs Specialists

    Mar 2020 - Sept 2021