Thomas Finkhelstein

Experience

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  BOMBARDIER

  Aug 2013 - Apr 2019

  - Defined new product Market Requirements and Objectives (MR&O)for Cabin Management Systems and Connectivity Solutions to meet customer needs andensure product profitability.- Built Request for Proposals and negotiated supplier technical compliance on multi-million dollar mandates.- Developed and patented a modular Cabin Management System architecture for Bombardier Business Aircraft portfolio.- Drove connectivity roadmap in order to meet upcoming Future Air Navigation System (FANS) mandates and rapidly evolving customer needs.- Managed key supplier roadmaps (Lufthansa Technik, Collins Aerospace, Honeywell, Satcom Direct, GoGo) internally.- Developed User Stories to define cabin interaction and user experience. Show less

  • Sales Engineering & Market Development

    Jul 2018 - Apr 2019

  • Product Manager, Product Planning & Strategy

    Feb 2016 - Jul 2018

  • Global 7000/8000 Structural Integrator, Zone Coordinator

    Aug 2013 - Jan 2016
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  SITA

  Apr 2019 - Oct 2020

  Product Manager, Business Intelligence & Prediction

  📦 Productized movement analytics solution, slashing software delivery time by 75% and cutting costs by 30%.📈 Secure senior leadership’s buy-in to pivot solution in response to changing market demand.🛒 Defined go-to-market strategy and Support Operating Model (SOM).📊 Negotiated volume targets and exclusivity clauses with preferred partner.

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  Lightspeed Commerce

  Oct 2020 - now

  🌟 Strategic Vision: Successfully set the strategic direction for a B2B analytics tool embraced by 3,000+ businesses and 25,000 users.💡 Proven Growth Record: Amplified customer base by 80% in two years, unlocking 7M USD in annual recurring expansion revenue. Introduced our first product-led growth strategy, slashing customer acquisition costs and raking in 500+ product-qualified leads in under 48 hours. 🛠️ Product Innovation: Launched demand forecasting, automating over a month worth of tasks for users in just the first 30 days post-launch. Built and released an Analytics solution tailor-made for the enterprise market, amassing 600K USD within the inaugural year.🔍 User-Centric Approach: Held 40+ discovery sessions with customers and internal stakeholders, aligning our roadmap to solve real-world user challenges and help them achieve their desired outcomes. 🔄 Efficiency & Retention: Seamlessly integrated actionable insights into users' workflows, substantially reducing time-to-value. Increased retention and trimmed down support issues through by launching an ambassador program that empowered our customer-facing squads.📊 Data-Driven Decision Making: Prioritized solving high value customer pain points by validating qualitative insights with user behavior data. Ran A/B tests early and often using design prototypes to assess and iterate on product market fit. Show less

  • Technical Product Manager

    Jan 2024 - now

  • Senior Product Manager

    Feb 2022 - Jan 2024

  • Product Manager

    Oct 2020 - Feb 2022