Richard Kalaf

Experience

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  ITXC Corporation

  Jan 1999 - Jan 2001

  Support Analyst
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  SupportComm

  Jan 2001 - Jan 2003

  Support Analyst
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  Sonangol P&P (Angola,Africa)

  Jul 2004 - Mar 2005

  IT CONSULTANT

  Network Infrastructure and Security Consultant at Sonangol P&P ( Africa’s largest petroleum company). Acted advising the local technical staff, towards re-building the network infrastructure, and creating documentation and processes. This project’s SOW covers both Microsoft and Cisco competencies.

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  Pactual Capital Corp (NY,USA)

  Jul 2005 - Mar 2006

  IT MANAGER

  Mantain the health of all the IT infrastructure, telecommunications, and databases. Functions branched into managing backup/restore operations, servers health, technical acquisitions and purchases, user support, international interface, traders/brokers support, technical decisions. Also received training on Bloomberg and Reuters Broadcast systems

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  TIVIT

  Jan 2006 - Jan 2007

  Technical Leader

  Acting as a Project Manager ( a position called “Technical Leader” wich holds the same responsibilities as a PM). Responsible for conducting several projects for large clients like: CPFL Energy, Vallourec & Mannesman , Telsul, OESP (most important newspaper in Brazil),Atlantic Soldered Tubes,etc.Conducting the projects from all the way from scope definition, to delivery, designing the topology, bayface, Security rules,producing all the technical documentation, Purchase Requisitions, dimensioning the solution,and orchestrating all teams involved in the implementation process. Also responsible for developing de BCP’s (Business Continuity Plan) for the clients, redundancy , High Availability,backup ,rapid response, and disaster recovery situations for non-stop environments. Technologies involved: SUN,LINUX,MICROSOFT,INTEL,SAP,EMC,CISCO,SYMANTEC,ORACLE,SQL,ETC Show less

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  Validata Meios de Pagamentos Ltda

  Jul 2007 - Dec 2007

  Infrastructure Manager

  Responsible for the infrastructure team in all the company branches and for all logic, physical and strategic infrastructure. Responding directly to the Associate-Directors , I was also responsible for designing and building the national call center structure and preparing the company for ISO 9000 certification, re-arranging the infrastructure, creating new internal processes and strategies as well as documentation. Also deployed and administered equipment like Cisco PIX and Cisco ASA Firewalls, Microsoft ISA server 2006 , 3Com and Cisco Switches, optimizing internal and external communication costs, voice and data links, redundancy, backup plans , general cost reduction, and disaster recovery. Show less

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  B2W Digital

  Feb 2008 - Jan 2009

  QA- Leader

  Assuring the quality of the services and reacting whenever a problem or incident compromises the delivery or functionalities of the services to the final user or to the fellow teams and partners (B2C and B2B) , and also in the events of problems with SLA , or Critical Trouble Tickets. Firmly activate all the involved teams, internal or partners, solve the situations, conduct “War Room Meetings” , special commercial operation support, etc.

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  INOVE Tecnologia em Redes

  Sept 2009 - Oct 2010

  Infrastructure and Net.Admin. Coordinator

  Conducted Operations Enhancement project. Responsible for coordinating the Infrastructure and Network Administration Team and all its activity in projects and Day-to-day problems and tickets on our NOC. Remote monitoring, Exchange Server, ISA/TMG Server, Anti-SPAM solutions, SonicWall Firewalls, Backup operations, high-end and entry-level servers, etc. Managing the team´s schedule and tasks, prioritization, customer relation, validating the technical documentation and projects, etc.

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  Claro

  Jul 2011 - Sept 2014

  Project Manager

  Interfacing with business areas and internal teams, the role of Infrastructure Project Manager acted whenever any kind of infrastructure was necessary for internal projects.Involved in the concept and design phase, understanding the needs and translating them into a possible and optimized solution, effort planning, sizing, internal pricing, documents and internal budget defense, generating PR and PO´s and following up until delivery and installation, orchestrating the support and infrastructure teams throughout all the steps necessary for setting up the entire structure and systems. Show less

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  Softline Brasil

  Sept 2014 - Jul 2015

  Designed the new business model currently being used by the company regarding partner interaction, client engagement, quality control, and competitive pricing while reducing taxation.Create new product offers. Developed a plan to increase the hardware product line and market footprint.Designed complete solution packs including hardware, software, and services, to sell a complete solution "in-a-box" for small to medium companies, addressing a complex need from the customer, instead of just selling products.Created a live webcasting plan in a "round table" model approaching market trending technology topics involving oposing manufacturers, service providers, consultants, and end-users, to promote interesting real-world scenario talks. Show less

  • Project Manager

    Sept 2014 - Jul 2015

  • Business Development Manager

    Sept 2014 - Jul 2015

  • Channel Manager

    Sept 2014 - Jul 2015
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  Airbus Group - Helibras

  Apr 2016 - Aug 2017

  PMO - South America

  Project Manager for South America in One ICT Roof initiative in Airbus Group, controlling demands, costs, budget, purchases, contracts, implementation, workspace merger, datacenter moving and adequation, and creation of the Services Catalog. Dimensioning, planning, Project plan design, negotiations, technical advisory and support to procurement, schedule negotiation, meetings with stakeholders from external divisions, continuous communication with Germany and France synchronizing performance, costs and activities. Generation of management reports and executive presentations. Also ran the Project to implement an Airbus training Center in Uniazul (Campinas-SP) with deployment of an Airbus A320 and multi-aircraft full flight simulator. This was considered the fastest Training Center implementation in Airbus records, below cost while providing equipment that exceeds the requested. Show less

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  Mastery Consulting

  Jul 2017 - Apr 2024

  Sr. Project Manager

  Mainly working with Mars Inc and its worldwide security hardening projects. Currently leading a large scale Microsoft patching project aiming at eliminating security vulnerabilities by deploying all missing critical patches in over 3500 Data Center and regional Windows servers Globally.

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  Mars

  Aug 2017 - now

  • POI Factory Technology Lead

    Feb 2025 - now

  • Strategic Initiative PMO Lead LATAM

    Apr 2024 - Feb 2025

  • Sr. Project Manager

    Aug 2017 - Apr 2024