Jamel Johnson, PMP

Experience

• 

  Delta Air Lines

  Jun 2006 - Apr 2012

  Shift Manager

  In my previous role as a Shift Manager, I:• Responsible for oversight of Delta Airlines call center, managed 20 employees for high-profile customers. Also handled inbound and outbound calls• Responsible for oversight and coordination of the day-to-day station operation to ensure safe, reliable, efficient, and effective operational and financial performance.• Built Partnerships with outside customers and provided and set examples for the delivery of distinctive customer service.• Recruited new employees to ensure appropriate staffing, promoted team-building initiatives, and performed coaching/mentoring activities to develop and motivate team members.• Ensured information was communicated in a clear and comprehensive manner.• Measured and managed performance of self and others lead team members in achieving/exceeding operational and financial objectives and goals.• Delegated responsibly and held others accountable against operational performance criteria, and assist individuals with skills development to become a high-performing contributor.• Ensured compliance with rules and standards of all relevant regulatory and applicable laws. Show less

• 

  University of Maryland

  Jan 2011 - Jan 2017

  Interventional Radiology Nurse

  In my previous role as a Interventional Radiology Nurse, I: • Supervised all nursing operations within the interventional radiology unit, including completing inpatient rounds, monitoring admissions/discharges, and assisting Physicians with procedures.• Developed and implemented evidence-based projects and research unit-wide and created and presented research posters/abstracts to stakeholders.• Shared knowledge and information on treatment techniques with staff while functioning as the Interventional Radiology expert responsible for training staff in other clinics.• Served as a Charge Nurse/Preceptor for new nursing staff members, a crucial resource in administering and managing conscious sedation. Show less

• 

  JPMorgan Chase & Co.

  Mar 2013 - Dec 2015

  Client Service Specialist

  In my previous role as a Client Service Specialist, I: • Accepted front-line calls from merchants to assist with customer service and technical questions.• Provided customer service functions, including confirming transaction and batch amounts and Point-of-Sale device setup.• Performed technical troubleshooting and assisted with downloads to merchant Point-of-Sale devices.• Assisted merchants with general functions of the terminals.

• 

  ACE ASPHALT INC

  Jun 2016 - May 2017

  Construction Laborer

  In my previous role as a Construction Laborer, I: • Performed start-up checklists.• Operated the following efficiently: loader, scraper, skip, water pull, backhoe.• Operated equipment in a safe and non-abusive manner.• Watched & and reported wear items early enough so they could be repaired in a scheduled manner: cutting edges, teeth, hoses, etc.• Kept equipment clean & free of trash, excess dirt & non-job-related items.

• 

  AZZ Galvanizing

  Jun 2017 - May 2018

  Quality Control/Production Specialist

  In my previous role as a Quality Control/Production Specialist, I: • Tasked with operating fork-lift truck and utilized hand truck to transport, convey, and hoist shipments from shipping-and-receiving platform to storage and work areas.• Unpacked and inspected incoming shipments, rejected damaged items, recorded shortages, and reported the damages and shortages to be rectified.• Quickly and accurately reported all accidents, incidents, near misses, and actual or potential product, service, or system problems according to Senior Managers.• Provided advisement to the senior manager on subordinates' health and safety arrangements and ensured all company employees followed documented procedures and standards.• Monitored and examined each stage of the entire production process and separated non-conforming parts in compliance with written quality procedures.• Employed precision tools and statistical software to quickly identify defective parts; obtained all quality-related administrative records and filed them. Show less

• 

  Elite Outdoor Design

  Jun 2018 - Jul 2020

  Construction Project Manager

  In my previous role as a Construction Project Manager, I:• Successfully managed all assigned pool projects, establishing communication with customers to keep them updated on the job's progress and expected completion timeline.• Reviewed and comprehended job scope to deliver to customers, oversaw all crews on assigned jobs, assessed the need for change orders, and notified sales of any necessary tasks.• Collaborated with the Operations Manager to order job materials and schedule work phases. Communicated billable items to the office as phases were completed. Show less

• 

  Presidential Pools & Spas

  Sept 2020 - Mar 2023

  Construction Project Manager

  In my previous role as a Construction Project Manager, I:• Developed and nurtured solid and long-term relationships with subcontractors and provided oversight to meet all established building specifications.• Monitored and evaluated subcontractor performance, directly addressing deficiencies with subs by implementing appropriate back charges and clarifying performance expectations.• Tracked operations and ensured construction policies, processes, and procedures were consistently adhered to by all construction personnel, including construction checklists and defined payment schedules.• Single-handedly supervised multiple job sites concurrently, served as the homeowners' primary point of contact during construction and collaborated with Design Consultants to reduce the time between sale and digging.• Promptly tracked all construction phases, identified improvement areas, and eliminated excess white space. Forecasted and planned the required production capacity to meet sales demand.• Trained and engaged employees by planning, assigning, and directing work while evaluating performance and addressing complaints. Passionate about leading and developing others. • Provided direct and indirect supervision to employees and performed supervisory responsibilities by the organization's policies and applicable laws. Show less

• 

  Unique Landscape & Pools

  Mar 2023 - Jun 2023

  Construction Manager

  In my previous role as a Construction Manager, I:• Delivered world-class service, recommendations, and general guidance during interactions with team members, construction crews, subcontractors, and customers.• Effectively communicated with homeowners to handle and solve issues that Project Managers, Schedulers, and Design Consultants could not resolve.• Oversaw and scheduled crews, managed inventory, conducted site inspections, understood construction documents and plans, detected leaks, and handled minor repairs.• Supervised crews and ensured construction processes started and ended on time. Provided project quality control and quickly responded to work delays, emergencies, and other problems.• Confirmed that all company guidelines and procedures were consistently met, and expectations were exceeded.• Collaborated with architects, engineers, and other construction specialists and managed team members in the construction department. Show less

• 

  Arizona Backyard Landscaping

  Jun 2023 - Nov 2023

  Construction Manager

  In my previous role as a Construction Manager, I: • Provided oversight and direction to all facets of the pool construction process, ensuring quick completion of residential and commercial pool projects with total customer satisfaction.• Facilitated regular communication with clients during the construction process via emails, calls, and texts. Professionally make phone calls and provide outstanding customer service to customers. • Scheduled and facilitated appointments and meetings, managed staff calendars and delegated tasks, allocated resources, and supervised vendors to guarantee on-time deliverables.• Conducted frequent scheduled and unscheduled visits to job sites, served as a sales liaison, and leveraged extensive installation and management experience.• Served as the Lead Project Manager, scheduling projects, appointments, vendors, and materials and collaborating with all municipalities for permitting. Show less