Sumon Bhattacharya

Experience

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  GE Capital

  Jul 2001 - Dec 2003

  Customer Service Executive and Soft Skills Trainer

  - conduct interviews- New Hire Orientation and Training Programs delivery- Training need analysis- training, coaching and mentoring existing employees to improve Customer Experience

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  Dell

  Dec 2003 - Jun 2005

  Customer Experience Coach

  - improvement of Overall Customer Experience for DELL Desktop customer support- Training Need Analysis, Development of training modules, Training Delivery, Coaching and mentoring to improve customer experience- restructure and improvement of hiring process thereby improving recruitment quality- performance improvement of bottom quartile performers

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  HSBC

  Jun 2005 - Apr 2013

  - relationship management of High Risk Small and Middle Market Commercial Loans of HSBC USA- development and implementation of cost-effective strategies to collect the Company's claim in a workout or liquidation including re-negotiation, restructure, lawsuit and/or bankruptcy/reorganization.- loan restructure, credit risk monitoring and risk mitigation- management of Regional Support Unit - meet recruitment targets- improve recruitment quality- minimise recruitment costs by engaging in cost effective recruitment practice -Soft Skills, Behavorial and English language training.

  • Relationship Manager, Special Credits Unit

    Apr 2008 - Apr 2013

  • Assistant Manager, Recruitment

    Jan 2007 - Apr 2008

  • Assistant Manager, Learning & Development

    Jun 2005 - Dec 2007
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  Self Employed

  Mar 2013 - Sept 2013

  Business Owner - Camp Exile

  During my sabbatical, I revived a green camping resort in Uttarakhand, India. I actively ran the business on partnership, rechanelled advertising and marketing, and diversified income for the business by implementing locally available green solutions, thereby generating sustained profitability. I also provided free private tuitions and group lessons in English language to the children of the employees' as well as other local children. After my sabbatical, I sold my partnership share of the business back to the previous owner. Show less

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  HSBC

  Oct 2013 - now

  - implementation of learning and development strategy of wholesale KYCS for the site- management of external qualification program rollout for KYCS (ICA)- conduct TNA, develop and implement appropriate blended learning solution- e-learning module development and maintenance using Articulate Storyline and other tools- project management of training digitization efforts for departments across locations and sites.- maintain audit trail, including LMS records of all trainings for wholesale KYCS for the site- Correspondent Banking Risk Mitigation training management for the site Show less

  • Third Party Manager

    Apr 2024 - now

  • Migrations Manager

    Sept 2022 - Mar 2024

  • L&D Specialist / Digital Training Manager

    Oct 2016 - Feb 2023

  • Assistant Manager Training, KYC

    Oct 2013 - Sept 2016