Daisy Imali

Experience

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  Trueblaq

  Mar 2015 - Dec 2017

  Brand Ambassador

  Sell and promote Johnnie Walker whiskey as a brand.•Acquired good communication skills. •Learnt how to engage with different customers and how to handle different situations. •Knowledge of and Appreciation for Marketing. •The Ability to Gather Feedback and Provide Innovative.

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  Horizon Contact Centers Ltd

  Aug 2016 - May 2017

  Customer Service Representative

  - Handling Orange inbound customer calls- Resolution of customer queries- Identifying research and resolving customer issues using the computer system & presenting reports- Improvement and enforcement of processes and procedures.- Providing customers with product and service information.- Answering phone calls and responding to customer requests and orders.- Completing customer call logs and related reports.

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  TIFA Research

  Mar 2017 - Mar 2017

  Data Collector

  Carried a research on how people in Kenya view different newspapers in different counties using mobile phones to enter data.

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  OKash Kenya

  Jun 2017 - Dec 2019

  Credit Control Assistant

  ● Discuss payment options with customers to ensure prompt payment of their loans. ● Input customer call response and feedback in Okash BI system collection module. ● Retain customer loyalty while initiating process for collection of payment. ● deal with customers diligently, courteously and professionally while communicating with customers. ● Gather and collect customer feedback/complaints when they arise. ● Cross and upselling products and services. ● Providing customer with education/awareness and tips on lending and repayments. ● Give or try to solve customers challenges whenever they arise. Show less

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  Self-employed

  Feb 2020 - now

  Entrepreneur

  Currently a business woman selling quality affordable human hair wigs and accessories.

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  Majorel Kenya

  Jul 2021 - now

  Customer Service Specialist and Feel Good Ambassador

  ● Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.● Responding promptly to customer inquiries via phone and through emails and chats.● Communicating with customers through various channels.● Acknowledging and resolving customer complaints.● Knowing products inside and out to enable to respond to customer inquiries efficiently.● Keeping records of customer interactions, transactions, comments, and complaints.● Communicating and coordinating with colleagues as necessary.●Providing feedback on the efficiency of the customer service process.● Ensuring customer satisfaction and providing professional customer support.●Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.●Managing database records, drafting status reports on customer service issues.●Data entry and research as required to troubleshoot customer problems. Show less