Swetha Bakka

Experience

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  IQVIA

  Jan 2010 - Aug 2011

  Senior Analyst

  • Worked with clinical departments across multiple locations worldwide to handle client data and reporting requests • Worked with Oracle and Citrix Applications to process client requests• Managed a team responsible for processing client requests• Trained team members on the client request processes• Provided technical support for team members• Performed quality checks on tasks completed by team members before publishing the results to the client• Generated reports to monitor team’s daily work and make sure SLAs are met• Monitored performance of the team and generated reports on every team member’s progress Show less

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  Ideacore LLC

  Sept 2012 - Jun 2015

  Web Developer (Volunteer)

  • Worked with various content management systems (CMS) such as WordPress, Joomla and BrowserCMS.• Built new websites using CMSs for clients of IDEACore such as: Wayne State School of Medicine, Pierce Street Portraits, CoPro+, and others• Made design improvements and added new content to existing web sites

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  AISOFT LLC

  Oct 2015 - now

  Technology Specialist

  • Built http://aquasight.io using WordPress, HTML/CSS• Perform QA testing for internal tools such as web applications, APIs and analytics processes• Built http://telltalestrategy.com using WordPress, HTML/CSS

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  Quicken Loans

  May 2017 - Oct 2017

  Quality Analyst

  • Perform web testing for DocViewer, an internal tool used by Quicken Loans team members using technologies such as TFS, MTM, Selenium, Visual Studio, C# and Java• Work with Business Analysts to gather requirements for new functionality and create test cases• Write Regression test cases in MTM and perform regression testing on daily basis • Report bugs to developers and work with them to resolve them.• Perform smoke test after new builds are pushed to Production• Research and discuss new ways to optimize the test cases validation steps to increase productivity• Built an Amazon Echo skill for an Intern Hackathon, which lets users learn about Quicken Loans Careers through voice commands for which we won the People’s Choice Award Show less

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  Rocket Connections

  May 2018 - Dec 2018

  QA Intern
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  Rocket Companies

  Jan 2019 - now

  Software Engineer