Mark Taylor PSP

Experience

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  Reliance High Tech Limted

  Jan 2002 - Jan 2012

  National Account Manager

   Overseeing Account reports on a portfolio of £2m Account development Account Reviews Site surveys Product reviews SLA Dash boards presentation Formulating and producing sales proposals Weekly, monthly SLA meetings Health and Safety Compliance  Monitoring open, incomplete and calls  Planned Maintenance Schedules. Plant Maintenance Schedules, audits and repairs. Reactive call co-ordination, planning and resolution to closure. Replacement, Repair and Additional Works pricing support for the helpdesk Complaint / query escalation for Helpdesk and Engineers. Show less

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  Sky

  Jul 2009 - now

  Working on the Sky contract for the past 8 years acting as Security Programme Manager for campus redevelopment and Lead Project Manager for National Security System upgrade, other duties include Identifying and introducing measures to reduce Health and Safety issues, reviewing company’s H&S procedures and documentation, responsible for writing quality control documentation, managing relationship with sales and design teams to create comprehensive and robust project plans incorporating labour, suppliers•Leading all aspects and requirements of projects from scope and acceptance of sales contract, accountable for budget control, leadership and management of project managers and engineers•Accountable for contract management and all quality standard issues, approving design and overseeing its implementation•Working closely with design team to oversee CAD design stages, undertaking on site audits of project milestones, and quality procedures•Implementing and managing risk mitigation of complex security systems, ensuring projects are completed to scope Show less

  • Senior Manager

    Oct 2024 - now

  • Technical Security Operations Manager

    Dec 2019 - now

  • Programme Manager

    Jul 2009 - Dec 2019
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  MITIE

  Jan 2013 - Dec 2019

  Account Manager Sky

  Duties• Monitoring the day to day commercial performance of each account within a portfolio• Providing detailed information and reports to the directors of the company as and when required.• Playing an integral role in new business pitches being responsible for the on-boarding of new clients• Upkeep of electronic records using cloud based technologies. • Conduct reviews on accounts on a regular basis to evaluate the clients’ demands & usage of their account.• Assisting with the preparation of contractual agreements and ensuring that these are fully adhered to.Areas of expertiseProduct development, Negotiating prices, Identifying client needs, Market research, Account development, Process evaluation, Problem solving, Business development, Strategic planning, Presentation skills, Project management Show less