Amanda Hogan

Experience

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  Kankakee Area YMCA

  Mar 2010 - Mar 2011

  Membership Director

  • Co-ordinated daily operations of the Welcome Center and Member Services department by ensuring exceptional customer experiences while supervising and mentoring 38 staff members.• Prepared accurate and detailed monthly membership and budget reports for review by upper management for vital business-making decisions.• Implemented creative digital marketing initiatives using the Constant Contact program, which boosted communication and information distribution to YMCA members and contributed to the renewal of 6,000 members through 2 membership marketing campaigns.• Planned and coordinated 3 Family Special Events that hosted over 200 participants, surpassing registration goals by 50%. Show less

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  Olivet Nazarene University

  Mar 2011 - Jun 2012

  Student Solutions Coordinator/Administrative Assistant

  • Provided first-line customer service to all graduate students via phone and email providing solutions and resources, resolving every question or issue with care. • Supported faculty with course development, grade books, and end-of-course survey data management.• Tracked graduation, retention, and end-of-course survey statistics for use by university leadership to set metrics for key performance indicators.• Optimized and maintained the LMS (Blackboard/Moodle) course templates for ease of navigation for students from course to course. Show less

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  Eswatini Partnership

  Jul 2012 - Aug 2013

  On-Site Coordinator

  • One-year contract to oversee operations of an international partnership; built new partnerships with local leaders and organizations while maintaining existing ones. • Served as project manager for 5 major projects overseeing timelines, budgets, and resources while maintaining communication with various project entities. • Created the primary handbook of standard operating procedures for on-site coordinators to ensure consistency in processes, procedures, and policies.• Directed all in-country logistics for 6 teams including food, lodging, transportation, and project details for six teams ranging in size from 20-40 participants. Show less

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  Olivet Nazarene University

  Aug 2013 - May 2017

  Resident Director

  • Managed day-to-day operations of a 190-resident residential hall, building strong and meaningful relationships with students and resident assistants.• Hired and trained 26 resident assistants coaching them to create positive and enriching relationships with residents, handle crises and conflicts, and contribute to increased student retention and satisfaction. • Oversaw all aspects of residential life training for over 100 members of staff, including planning out the location, dates, and food, selecting the training material, identifying presenters for sessions, and opportunities for team-building. Show less

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  Kankakee Workforce Services WIOA Program

  Aug 2020 - Sept 2021

  Career Planner

  • Managed a caseload of 90 – 100 clients with backgrounds ranging from low-income, basic skills deficient, or youth with barriers from onboarding through program completion by monitoring individual progress through monthly check-ins while identifying roadblocks to employment and education attainment, providing clients with needed resources and support resulting in positive academic results and job placement.• Captured client success stories via personal interviews writing them up to share with college leadership and in a monthly newsletter publication. • Streamlined client onboarding process saving clients time and effort, resulting in a positive increase in client enrollment from January to May 2021. • Coordinated job search activities for all clients including résumé editing and career identification resulting in increased employability. • Led one on one and group virtual orientations for 15-25 potential clients via WEBEX platform. • Implemented successful career plans that enabled 14 clients to graduate with degrees/ advanced certificates. Show less

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  Olivet Nazarene University

  Sept 2021 - now

  • Work cross-functionally with programs to facilitate career fairs, workshops, and class presentations for a student body of over 2000 traditional undergraduate students, continually growing network of partner employers to increase talent pipelines and opportunities for students. • Utilize the Handshake job posting platform to share and promote job, internship, and event opportunities in line with student interest and related degrees; crafting holistic recruitment guidelines to vet job opportunities for students. • Provide individual résumé reviews, job search strategies, and career path assessments to a diverse student population.• Track and report employment outcomes for every graduating class through the NACE First Destination survey for May, August, and December graduates sharing results with department chairs and university leadership. • Launched 3 financial literacy workshops teaching students about loan repayment options, how to pay for graduate school, and budgeting. Show less

  • Director of Accessibility and Disability Resources

    Aug 2022 - now

  • Director Of Career Development

    Sept 2021 - Aug 2022