Moataz Sami

Experience

• 

  EL Nasr group

  Sept 2018 - Jun 2021

  Sales Engineer

  Selling a company's products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support. Sales representatives are either inside or outside sales reps.

• 

  Etisalat UAE

  Aug 2021 - Oct 2023

  Customer Service Representative
• 

  Etihad

  Oct 2023 - Jan 2025

  Ground Service Agent

  - Transit Passenger Coordination: Managed and facilitated plans for passengers on connecting flights, ensuring smooth transitions and addressing any disconnection issues. Provided appropriate compensation to maintain high levels of customer satisfaction.- Check-In Assistance:Assisted passengers with both self-service and assisted check-in procedures, ensuring a seamless and efficient experience.- Flight Information Support: Addressed and resolved passenger inquiries related to flight schedules, gate information, and other travel-related queries.- Travel Document Verification: Verified the validity of travel documents and issued boarding passes, ensuring compliance with airline regulations.- Luggage Policies: Informed passengers about luggage restrictions and guidelines, weighed baggage, and processed any excess weight charges.- Special Assistance: Provided attentive care to unaccompanied minors, VIPs, and passengers requiring special assistance, ensuring their safety and comfort.- Safety and Security Compliance: Adhered to and enforced stringent safety and security protocols to maintain a secure travel environment.- Technological Proficiency: Updated and maintained computerized records using advanced equipment such as scanners and check-in kiosks.Working Environment:- Operated in a dynamic and fast-paced airport setting, requiring adaptability, strong communication skills, and a customer-focused approach to handle diverse passenger needs efficiently. Show less