Aleksa Stojanovic

Experience

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  AT&T

  Jan 2020 - Jan 2021

  Customer Care Agent

  As a former customer care agent at AT&T, I have extensive experience working under pressure and providing exceptional service to a diverse range of customers. Over the course of my career, I handled more than 2500 calls, each with its unique set of challenges and requirements. My ability to quickly adapt to changing situations, multitask, and communicate effectively helped me excel in this fast-paced environment.Experience:- Provided timely and effective resolution of customer inquiries and complaints, resulting in a 95% customer satisfaction rating.- Consistently exceeded monthly performance metrics, including call volume, handle time, and quality assurance.- Built positive relationships with customers by listening actively, empathizing with their concerns, and offering personalized solutions.- Collaborated with different departments to address complex issues and follow up on customer cases.Utilized CAP and CRM systems to document customer interactions and update account informational. Zobrazit méně

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  FNZ Group

  Jan 2022 - now

  Investment Operations Officer

  As an experienced Investment Operations Officer, I am passionate about ensuring the accuracy and integrity of investment data and providing exceptional service to clients. My attention to detail and ability to manage complex workflows enable me to effectively manage daily operational tasks and prioritize projects to meet deadlines. I'm skilled in using various investment management systems and software applications to monitor portfolio performance, track cash flows, and reconcile accounts. I'm also adept at collaborating with cross-functional teams, including portfolio managers, traders, and client service representatives, to deliver exceptional investment services.Experience:- Manage daily investment operations tasks, including cash management, trade settlement, and portfolio reconciliation, to ensure timely and accurate processing of client accounts.- Monitor investment performance and conduct data analysis and reporting to identify areas for improvement and inform investment decisions.- Collaborate with portfolio managers, traders, and other internal teams to provide seamless delivery of investment services and products to clients.- Build and maintain strong relationships with clients by providing proactive support and timely resolution of inquiries and issues.- Develop and implement process improvements to enhance efficiency and reduce operational errors. Zobrazit méně