Lisa Frey

Experience

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  Cerner Corporation

  Jan 2000 - Dec 2023

  •Drive initiatives, strategies, issue resolution, and alignment across the organization for multiple lines of business and regions.•Manage the roadmap and processes for all cross functional projects within portfolio area to meet development goals. •Define success criteria for projects and programs within portfolio area. •Provide timely reporting and communication to stakeholders, proactively identifying business risks and proposing mitigation strategies to facilitate process improvement opportunities. •Key Position Achievements:o Successfully implemented a new process for multiple regional teams, sharing information of new developments in products/capabilities and allowing teams to prepare more efficiently for product releases. o Took on the additional responsibility of SAFe RTE for a PI Planning group, leading the PI Planning activities to drive advancement within the product area. Show less •Led organization audit responsibilities for internal/external audits with a focus on preparing teams to be audited, assisting teams during the audit sessions and managing the corrective actions from audit findings.•Oversaw Cerner’s Quality Management System components, serving as Primary Contact for all system activities. •Connected people, processes, and operations, while helping teams understand the interdependence and common goal.•Oversaw and defined development processes, guiding quality/process improvement activities across teams. •Ensured compliance to FDA 21 CFR Part 820, ISO 9001, and ISO 13485.•Provided regular reporting on organization quarterly KPI metrics to leadership. •Key Position Achievements:o Became Subject Matter Expert (SME) for teams that had questions on process and compliance to process/regulations. o Assisted in driving the development process for the entire organization and worked with many cross-functional teams to ensure compliant processes.o Assisted supported teams through many successful internal and external audits. Show less •Oversaw and facilitated the company’s Service Outage Analysis review process. •Analyzed environment incidents to improve clients’ environments by minimizing unplanned outages, performance degradations and incomplete functionalities. •Facilitated problem management and creation/dissemination of problem information to minimize adverse impact for clients caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. •Oversaw the Production Management Change Advisory Board process to review and approve changes being made to a client’s production environment, advising on known risks. •Provided regular and ad hoc reporting regarding incident data to executives and other leaders.•Key Position Achievement: Quickly learned the complex technical side of supporting and running Cerner’s system and application suite, helping many roles including C-Suite document and mitigate issues for the clients. Show less •Oversaw Quality Management System components.•Guided quality/process improvement by working closely with all levels of management and cross-functions.•Mentored and disseminated quality system information to individuals and groups company-wide, monitored root cause analysis and corrective action plan activities, monitored and auditing compliance to processes, prepared and facilitated internal and external audits, and led cross-functional teams in development and implementation of quality plan objectives. •Facilitated the complaint handling process, serving as liaison to Regulatory Affairs and Development groups. •Ensured compliance to FDA 21 CFR Part 820 and ISO 9001•Key Position Achievement: Led several teams in documenting CHIAs (application issues with a certain level of impact that required documentation of the issue and resolution) and leading them through successful internal and external audits. Show less •Supported and drove the efficient operations of the sales contract review process within finance and sales organizations. •Created and managed contracting process from beginning to end ensuring documents comply with company contractual and financial policies and procedures. •Processed all contract documents in the financial and bookings systems for assigned region, collaborating with quote architects and estimators, sales teams and executives from both the sales and consulting groups, and regional controllers.•Key Position Achievement: Analyzed sales team requests for contract changes, ensuring they were sound requests, working with leadership from many departments to get approvals for such changes. Show less

  • Senior Portfolio Manager

    Aug 2021 - Dec 2023

  • Lead Program Manager

    Jan 2013 - Aug 2021

  • Program Manager

    Feb 2011 - May 2013

  • Sr. Compliance Specialist

    Oct 2005 - Feb 2011

  • Sr. Contract Analyst

    May 2003 - Oct 2005

  • Team Leader, SmartSource

    Jan 2002 - May 2003

  • Team Leader, Special Segments

    Jan 2000 - Jan 2002

  • Sales Specialist

    Jan 2000 - Jan 2000
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  SelectQuote Insurance Services

  Jan 2024 - now

  Director, Agile Operations