Queena Liu

Experience

• 

  IBM

  Jun 2007 - Sept 2012

  1. Transition Management2. Defect Prevention Process, Continuous Improveme Plan. 1. Business strategy and business unit plan;2. Customer KPI and satisfaction fulfillment.3. Operating process and cost control4. Corporate culture5. Document management 1. Project coordinator for HK commercial account.2. Incident, issue management.

  • Service Improvement Expert

    Sept 2011 - Sept 2012

  • Business Operations

    Jan 2009 - Sept 2012

  • Project Officer

    Jun 2007 - Dec 2008
• 

  Seagate Technology

  Sept 2012 - Jun 2020

  Study drives field performance for key customers/products. Provide population monitoring by shaping across key field attributes for better comparison. Quality System Management- IPQC management and improvement. - OQC quality matrix (ORT, AFR, MTBF, FMEA, SPC, RQC) control.- 8D excursion/issue follow up.- Quality operation expense control.- Equipment utilization Product Life Cycle Management - New product introduction- Production compliance, process audit, product audit, and change management.- Customer requirement management- Product EOL

  • Field Quality Analyst

    Dec 2016 - Jun 2020

  • Senior QA Engineer

    Sept 2012 - Nov 2016
• 

  NVT Technology Pte Ltd

  Sept 2021 - now

  Project Manager

  1. NPI stage project management2. MP stage change management