Graham Sills

Experience

• 

  AOL International

  Nov 2005 - Mar 2010

  Role & Responsibilities: ● Lead Tester for Live Help Instant Messaging System, Email Client, Knowledge Management System & Broadband Connections Management System● Played a pivotal role during the development process utilizing my operational experience● Analyzed requirement documents to define a test basis and scope● Clarified ambiguous requirements with project manager and stakeholders● Prepared Test Plan and defined Test Cases● Assembled Test Data from relevant sources for test execution● Test execution and defect management● Advised all stakeholders regarding test results, defects and behavior● Performed Compatibility, Accessibility, Usability, and Regression Testing● Documented Test Evaluation/Exit reports● Coordinated UAT and provided support in three Indian sitesAs part of our company merge we worked with the UK Test team and re-evaluated our entire test process, establishing a new procedure and set of test documentation.Skills Gained:✔ Established fundamental test knowledge within the software development life-cycle✔ Successfully lead test projects from end to end✔ Improved analytical skills and attention to detail✔ Acquired good communication skills from dealing with a wide variety of people including senior release management, project managers, and both in-house & third-party developers✔ Examined ISEB documentation and utilized the methods and techniques involved to improve our test process✔ Usage of HP Quality Center/ALM for writing test cases, logging defects, and producing reports Show less Role & Responsibilities: ● Provided technical support to customers regarding broadband connection problems, email, wireless, games console setup, speed issues, and AOL software queries● Troubleshooting: diagnosed the root problem and selected the most appropriate solution● Team point of contact for compiling examples of new issues to escalate to the networks teamSkills Gained:✔ Problem solving: root cause identification & finding the right solution✔ Acquired knowledge about operating systems, wireless connections, and general PC maintenance & troubleshooting✔ Conflict management when dealing with irate customers✔ Improved written communication in order to write complex technical steps in a clear and concise manner Show less

  • Application Tester

    Jan 2008 - Mar 2010

  • Technical Support Engineer

    Nov 2005 - Dec 2007
• 

  Pilz

  Mar 2010 - Jan 2015

  Accomplishments:✔ Earned the promotion to Senior Test Engineer due to the value added within the organization, success of my testing, and my strong work ethic.✔ Introduced QA process changes which increased quality & efficiency, and reduced business costs.✔ Defined & lead the solution for the Test Automation strategy which increased efficiency & accuracy, and reduced maintenance.✔ Enhanced the testing ability of many Testers from one-on-one coaching & training.✔ Provided extensive support and guidance for other teams based on my in-depth knowledge of the entire application.Role & Responsibilities:● Test Team Lead of the "PASmulti" domain (graphical programming editor)● Managed all QA activities for my responsible test team● Assigned, planned, controlled, and reviewed of sub team member tasks● Coordinated testing for cross domain features● Lead, motivated and supported sub team members● Mentored and coached Software Test Engineers outside of my own team● Defined Test Plans and strategies● Provided support to Requirements Engineers to reinforce the product specification ● Defined Performance Testing scenarios● Reviewed and enhanced test suites from testers in other domains● Communicated the status of quality, gave accurate feedback and recommendation● Used several 61131 programming languages (IL, STL, & LL) for Integration Testing● Performed online testing to verify programs behaved correctly while program was running on the PLC Device Show less Accomplishments :✔ Most defects raised in the organization for three consecutive years with 90% High/Medium priority.✔ Successfully managed the testing of the largest & most complex team (by codebase size, # of requirements, highest level of integration with other teams).✔ Improved test coverage by performing requirement gap analysis, risk analysis, defect escape analysis, and in-depth knowledge of both the domain and internal knowledge of the system.✔ Reduced time taken to run Regression suite by 40% by restructuring and removing duplication & granularity.Role & Responsibilities:● Test Team Lead of the "PASmulti" domain (graphical programming editor) since October 2010● Designed, executed, and maintained all tests for my responsible domain● Analyzed all requirement documentation and defined appropriate test suites● Defined System Test scenarios for integration of new features● Investigated defects reported by Customer Support and the UAT team● Devised exploratory test scenarios and integration tests using system-wide knowledge● Used Black-box techniques (e.g., boundary value analysis, equivalence partitioning)● Highly involved in all phases of the development life-cycle● Restructured, refactored, and enhanced the legacy test cases● Monitored and reviewed Integration & GUI automation scripts from the Automation Tester● Analyzed and reported from manual & automated test failures into bug tracking systems● Device configuration & technical setup of various networking protocols for hardware testing● Performed Localization Testing● Executed Functional Testing on new features and Regression Testing on existing features● Logged defects & retested bug-fixes Show less

  • Senior Software Test Engineer Team Lead

    Jan 2013 - Jan 2015

  • Software Test Engineer & Team Lead

    Mar 2010 - Dec 2012
• 

  PC-Doctor, Inc.

  May 2016 - now

  Role & Responsibilities: ● Project QA Lead for the Toolbox, Toolbox Remote, Service Center, & Service Center Remote product suites● Define Test Plans, organize test initiatives for the team● Test computer component diagnostics installed on over 50 million Dell systems● Ensuring consistent high quality and delivery of time sensitive critical notifications● Collaborate with requirements, development, and data teams to define optimal solutions● Communicate and work effectively with project stakeholders● Identify & report risks early in the project● Proactively adapting based on changing business needs & limitations● Root cause computer hardware problems to the component level● Manage and review the work assignments of the team members● Provide technical guidance and leadership to the team● Learn, apply, and lead implementation of QA tools and application of best practices● Research, recommend and implement process improvements Show less Role & Responsibilities: ● Review product requirements and documentation and write test cases● Execute test cases, review test artifacts, and document defects● Identify software defects and verify bug fixes● Configure BIOS, firmware, & drivers to simulate customer scenarios● Troubleshoot between hardware and software problems● Configure and maintain test environment (hardware, operating system images, applications)● Manage workload to meet established timelines● Independently troubleshoot and reproduce issues, document results, determine root causes● Manage test artifacts using Jira, SynapseRT, & Confluence Show less

  • Senior Quality Assurance Engineer

    May 2017 - now

  • Quality Assurance Engineer II

    May 2016 - Apr 2017