Georgi Lesov

Experience

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  Imperial College London

  Jan 2009 - Jul 2014

  Team Leader, Hospitality Services
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  NACUE

  Dec 2012 - Feb 2013

  Policy Assistant - Internship

  Policy Monitoring; Project Management; Event Organising;

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  Tara Soft

  Feb 2015 - Jan 2016

  Software Project Manager
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  Interoute

  Feb 2016 - Oct 2017

   Supports Manager, Central Service Delivery manager and performs management duties when manager is absent or out of office Lead and mentor a team of locally based employees that is responsible for operating as per process and procedures and achieving KPIs across the whole of the delivery footprint Oversee day-to-day operation Discover training needs and provide coaching Act as the first internal and external escalation point of the assigned team Train and upskill the newly recruited Service Delivery Coordinators Answers team member questions, helps with team member problems and oversees team member quality of work and guideline compliance  Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Manage third party resource (internal & contracted), ensuring customers’ orders are delivered on time and to the specified quality and customer requirements  Escalates to Line Manager as well as the Delivery Management team when needed (next level of escalation needed when delivery at risk, customer complaint, etc.) Reports regularly to line manager on the life cycle of all ongoing projects and deliveries, possible problems and solutions Show less o Single point of contact for the Customer or regional Project Manager during the delivery lifecycle. o Co-ordination for service delivery-related tasks and activities in support of Interoute customer orders. o Administration of documentation and maintain up-to-date data in Siebel to ensure accurate and timely handover of information to internal IRT delivery teams and Customers. o Interface with all internal groups, field, product, Provisioning operations (PNOC), RCSCs and network planning as appropriate to eliminate all potential delays to customer orders. Main Duties:o Supply regular updates to Customers, keeping them aware of progress on their orders and assisting them with any issues that may arise during the delivery lifecycle. o Matrix manage internal IRT teams to ensure accurate understanding of delivery progress is available and being communicated to customers. o Ordering and tracking of specific delivery requirements including Local Tails (OLOs), network and ancillary equipment. o Direct planning of provisioning tasks with PNOC for customer deliveries. o Produce customer documentation to support formal service delivery and handover process. o Working towards key delivery business metrics (KPIs) and targets. o Produce, maintain and present the Key Performance Indicators by way of weekly reporting within the team. o Pro-actively develop and improve validation checks per service and in general, the delivery process supporting systems automation and process improvement projects. o Develop local processes and contribute to the development of company-wide processes. Critically review processes to provide continuous improvement. Show less

  • Team Leader, Central Service Delivery

    Mar 2017 - Oct 2017

  • Senior Service Delivery Coordinator

    Jul 2016 - Feb 2017

  • Service Delivery Coordinator

    Feb 2016 - Jul 2016
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  GTT

  Oct 2017 - Apr 2022

  • Responsible for managing a team of Product Analysts supporting the product management team. • Assisting with all aspects of Product Management including transactional activities, as well as major projects such as CRM enhancements, process documentation/optimization, integration activities, and new product launches.• Driving more efficient working practices throughout the Sales, PSS, SD and activation groups through process and CMD (CRM) optimization.• Leading the the development, documentation and optimization of Quote to Cash process for applicable products.• Conducting ongoing data analyses in support of key product initiatives; development and delivery of analytic insights and trends regarding financial and operational performance of product related initiatives. Show less *formerly Interoute• Manage a team of locally based employees (10 - 20) • Establish Service Delivery strategies to meet growth and development demands of the business• Define and develop process and amend operational procedures to meet principle service delivery goals • Define and set key delivery objectives related to customer committed dates and delivered revenue • Manage a central team that is responsible for operating to the same process and procedures and achieving KPIs across the whole of the delivery footprint• Strengthen relationships with internal groups, Project Management, Provisioning, Sales, Product Development and Country Manager Organizations, to continually develop and address process deficiencies• Develop a central professional team to achieve the above• Act as escalation point when delivery related SLAs fail• Organize and monitor service delivery Customer satisfaction surveys to ensure delivery performance is meeting customer satisfaction Show less

  • Manager - Product Support

    Aug 2019 - Apr 2022

  • Delivery Team Manager, Channel Operations, UK Region

    Oct 2017 - Sept 2019
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  EXA Infrastructure

  Sept 2021 - now

  * Part of a strategic investments team that conducts thorough market analysis and due diligence to identify lucrative investment opportunities.* Developed comprehensive understanding of financial case models, analyzing financial metrics, risks, and returns to support decision-making processes.* Managing the end-to-end project lifecycle, collaborating with cross-functional teams to ensure successful execution and achievement of financial goals.* Implementing financial forecasting models to guide budgeting and planning processes.* Monitoring and analyzing P&L project profiles, identifying areas for improvement and implementing cost-saving initiative. Show less

  • Network Investment Manager

    Apr 2022 - now

  • Manager - Product Support

    Sept 2021 - Apr 2022