Ha Pham

Experience

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  Gemini Fashion Store

  Jan 2007 - Jan 2011

  Founder & Owner

  Established a fashion business generating USD120k/yr in revenue from two retail locations and an online store with more than 2,000 frequent customers.One of the first successful online businesses in Hanoi at the time.Sourced inventory from China.Managed all operations, including finance, marketing, and 10 employees.

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  BBQ Viet Nam

  Jan 2009 - Jan 2010

  Chain Manager

  Managed 11 nation-wide franchise locations reporting directly to the Director.Hired and managed location management teams, restaurant staff, budgeting and financials of all restaurants.Developed annual company objectives around revenue, quality standards, customer service, and employee remuneration.Organised 3 holiday fairs for over 2,000 customers.Managed various projects, including raising food standards, improving customer service, redesigning uniforms, and franchise decorations nationwide. Show less

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  An Vien Group

  Jan 2011 - Jan 2014

  Quality Control Senior Executive + PR & Marketing Senior Executive

  Established and implemented quality control standards for customer service and distribution departments.Developed customer complaints monitoring program integrated into technical support and sales teams.Organized press meetings, year end parties and VIP meetings with the Government.Maintained relationships with journalists and other partners.

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  Kerry Express Vietnam

  Jan 2014 - Dec 2017

  Supply Chain Solutions Manager

  Led Supply Chain Solutions team:Analysed and delivered a new pricing program.Led regular collaboration with multiple teams (Sales, Project Management, Operations) to win projects.Developed quality assurance procedures & program.Delivered National & International marketing campaigns. Led Express Office Improvement Team:Optimised Express Office service delivery across 11 locations in Hanoi and 20 locations in Ho Chi Minh city. Developed and executed new procedures for increased staff performance (in-store experience, customer care, and company branding).Led Flagship Service Station Team: Developed best in class Flagship Service Station (used for staff training and development). Developed marketing campaigns for launch (road show, grand opening event, Facebook ads, Youtube, Instagram).Trained staff in upgraded customer service procedures (resulting in reduced average service time from 2-3 days down to same day service).Led graphic design team on the development of new brand identity and website. Organized company events, new year parties, free meals for staff, investors tours.Organized company relocation to a new airport hub of 10,000m2.Managed company apartment/hotel, VIP lounge, assets and various teams (security, cleaning, canteen).Represented for Vietnam in Last Miles Fulfillment Asia 2016 - Singapore. Show less

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  The Color Club/Identity Agency, HCM, VN

  Jan 2017 - Jan 2018

  Executive Support to Chairman

  Ran LEAN management project and set up a new invoicing method.Worked as a Producer for film and photo shooting projects.Worked as an Account Executive for big and potential clientsOrganized company internal/external events, workshops.Managed monthly company-wide reporting into the Chairman. Managed company security/cleaning/canteen/assets.

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  Be Group

  Jan 2018 - Dec 2021

  Office Operations & Engagement Manager cum Internal Business Coach

  Led Office Management Team for: office and hubs setup + operations, cost and budget control, hiring and training.Led Procurement Team for: all purchasing in the company, review - select - maintain good relationships with suppliers.Led Engagement Team for: internal events / activities, communications, employee relationship, cost and budget control, hiring and training.Worked as an internal Business Coach for the Board of Managers to make clear and enhance the company's engagement, culture and values.Led the construction project of 2 driver registration hubs in Ho Chi Minh City and Hanoi (supporting the registration of 40,000 drivers annually). Developed driver and staff uniform program, deploying uniforms to over 40,000 people across the company. Controlled company’s 20 stamps (approving documents and contracts company wide and external facing). Responsible for the final approval and verification of documents / procedures / processes before presenting to the Board of Directors. Managed monthly expenses, budgets and payment pertaining to the Board of Director’s office (and related departments).Co-ordinated internal/external working plans and meetings for the Board of Directors.Developed nutrition & healthcare plan for optimal performance within Board of Directors members. Show less

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  Ha Pham Coaching

  Jan 2019 - now

  Business & Life Growth Coach

  For Entrepreneurs & Leaders:Support them get clear on their: People - Processes - Plans to be successful in:- Leadership- Management Plans- Work & Life BalanceFor Individuals:Support them grow & present their best life versions by walking them through:- Personal Development- Life Programs- Being listened with no judgement

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  LHH Vietnam

  Jan 2020 - now

  Executive Coach - Coaching Skills Facilitator

  Provide coaching solutions to help companies and their people build capabilities that drive engagement, productivity and enable success. Focus on improving effectiveness at the team level.- Team Management (Conflict, Time, Priorities, Success, Changes, Talent)- Leadership (Confidence, Delegating, Being Accountable, Engagement)- Soft Skills (Communication, Thinking Strategically, Agility, Resilience)Increase the presence of candidates on the hiring community to help them find better jobs faster.- Branding (Personal Branding, Communications Strategy, Resume Essentials, LinkedIn Profile)- Readiness (Interview Essentials, Marketing Plan Strategy, Cultivating and Negotiating Offers)- Connect (Effective Networking, Working with Search Firms) Show less

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  Amanotes

  Jan 2022 - Jan 2022

  Senior Manager People Operations cum Internal Business Coach

  Lead Engagement Team for: internal events / activities, communications, employee relationship, cost and budget control, hiring and training.Lead Office Management Team for: office setup + operations, cost and budget control, hiring and training.Lead L&D Team for: Learning model & program, Facilitating required skills for the organisation.Work as an Internal Business Coach for culture, development and working difficulties in the organisation.

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  Trusting Social

  Jan 2022 - now

  Senior Manager People Operations

  - Work with top leaders on building and strengthening company culture & values.- Design & execute internal events / activities, communications, employee relationships.