Aparna Naik

Experience

• 

  ICICI Bank

  Dec 2004 - Aug 2005

  Investment Advisor

  Handling High Net worth Customer & their Queries regarding investments.Creating Sales Leads and coordinating with sales executives.Proper guidance to the customers regarding Investment Products by calling HNI Customers.

• 

  Shriram Insight Share Brokers Ltd

  Sept 2005 - Apr 2008

  Officer

  Placing Buy & Sell orders of Shares on behalf of the customers.Handling Queries of customer regarding share trading & solving it confidently.Handling Risk management for the customers.Setting the limits of customer for trading.Handling Demate A/c opening & Queries regarding DI Slips.Managing customer’s trading a/c profile.

• 

  Syntel Global Pvt. Ltd.

  May 2008 - Sept 2009

  Associate

  Placing Buy & Sell orders of Shares on behalf of the customers on calls.Handling Queries of customer regarding share trading & solving it confidently.Creating QRC’s on call regarding customer Queries and closing the issue with proper resolution of FTR Basis.Handling E-mails regarding Queries and sending reply to the customer with proper resolution.

• 

  Diebold Nixdorf

  Nov 2015 - now

  Handling PAN India queries and escalations from vendors via Email. Co-ordinate with field engineers and their hierarchy to achieve set ART. Handling team of 6-7 associate. Resolving their process queries. Preparing their shift rosters on weekly basis. Successfully completed 4 New hire training batches with 100% output. Arranging refreshers sessions with complete team on regular basis. Doing quality audits for 30-35 team members. Providing feedback on the same. Handling PAN india E-mail Escalations from verious vendors. Providing support to service engineers to achieve their set ART. Analysing financial quotations and approvals received from concern team and document them on portal.

  • Process Trainer

    Jun 2021 - now

  • Senior Executive

    May 2019 - Jun 2021

  • Associate

    Nov 2015 - May 2019