Michelle Balch

Experience

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  Various

  Jan 2005 - Jul 2020

  Instructor/ Lifeguard

  • Worked flexible hours across night, weekend, and holiday shifts.• Responded to emergency situations in a timely, efficient manner.• Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.• Taught bronze level courses• Taught Red Cross swim instruction to students varying in ages and skill levels.• Took notes strengths and weaknesses of each child in class to track progress.• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.• Completed water chemical tests • Taught shallow and deep aqua fit classes• Organized and led games and activities for groups of 20, ensuring guests had fun and were engaged in the activity• Facilitated pool birthday parties and ensured the safety of children Show less

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  Resort Municipality Of Whistler

  Jun 2013 - Sept 2013

  Camp leader/ lifeguard

  • Rode bicycles with the camp groups to and from the lake• Maintained supervision of all children while at the lake• Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.• Led groups of children safely through variety of camp activities.• Assisted in preparing recreational materials and supplies for each activity.• Enhanced camper experience by developing and implementing engaging activities and programs.• Provided clear instruction to activity and program participants to deliver fun and maintain safety. Show less

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  Backroads Whistler

  May 2014 - Sept 2014

  Assistant to the Director

  • Performed Opening and closing procedures as key-holding supervisor• Organized drivers and guides for next day, based on demand• Performed cash, card, and check transactions to complete customer purchases.• Took reservations for guided and unguided tours• Performed daily cash out procedures, including weekly sales summary excel sheets • Assisted with set up of online reservation system• Completed marketing tasks including weekly e-mail blasts, Twitter and Facebook content• Managed multiple tasks in high-volume environment Show less

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  Vancouver Island University

  Sept 2014 - May 2015

  Workplace Essential Skills Program Student Work Op

  • Instructor assistant for the Workplace Essential Skills Program• Worked with students, in groups of up to 4, with cognitive disabilities in an employment setting• Created training materials for future students to learn from.• Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.• Alerted instructor to student behavior or issues requiring intervention.

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  Home Depot

  Jan 2016 - Aug 2017

  Cashier/Vault/Merchandising

  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.• Maintained friendly and professional customer interactions.• Reduced discrepancies by performing daily audits and reconciliations of vault contents.• Processed transactions for floor staff and documented actions according to bank procedures.• Investigated staff out-of-balance conditions and instituted corrective procedures.• Enhanced cash management efficiency by implementing streamlined vault processes and procedures.• Merchandised new items as directed.• Built end caps and promotions.• Moved freight safely from designated staging areas to overheads or brought merchandise safely down from overheads using the appropriate equipment as necessary.• Assisted in receiving, stocking and distribution of merchandise to achieve 100% in stock.• Performed cash, card, and check transactions to complete customer purchases.• Used POS system to enter orders, process payments and issue receipts.• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.• Restocked and organized merchandise in front lanes. Show less

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  Park Place Seniors Living, Inc.

  Sept 2017 - Dec 2020

  Recreation Assistant

  • Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.• Factored-in abilities, needs and interests of participants in development of events and programs.• Maintained accurate records of attendance, incident reports, and equipment inventory for effective management of resources.• Provided feedback and guidance to program participants regarding progress and development.• Maintained ongoing communication with other interdisciplinary team members• Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.• Provided clear instruction to activity and program participants to deliver fun and maintain safety.• Assisted with day-to-day operations, working efficiently and productively with all team members.• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in recreation management. Show less

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  OPTOMEYES EYE CARE PRIVATE LIMITED

  Sept 2017 - Jul 2022

  Optometric Assistant

  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.• Performed pre-testing procedures machines including NCP, fundus camera, optomap, AR, OCT, osmolarity, MPOD, visual field and topography, enabling optometrists to focus on comprehensive examinations and personalized recommendations.• Communicated with patients in person, on the phone and by e-mail• Aided in the selection of eyeglass frames and lenses that best suited each patient’s face shape, style preferences, and prescription requirements.• Edged lenses, repaired, adjusted, and fit frames.• Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.• Contributed to increased sales by effectively promoting optical products and services based on individual patient needs.• Worked effectively in fast-paced environments.• Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.• Coordinated insurance billing processes accurately, effectively reducing claim issues and increasing overall revenue for the practice.• Completed weekly statistics for doctors Show less

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  Squamish Helping Hands Society

  Jul 2022 - now

  Volunteer Coordinator and Finance Administration Assistant

  • Streamlined volunteer training processes, ensuring efficient onboarding and skill development.• Developed training materials and workshops to equip volunteers with necessary skills and knowledge.• Managed a database of over 110 volunteers, between 7 teams, ensuring accurate record-keeping and easy access to information when needed.• Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.• Created effective social media content• Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.• Established clear volunteer roles and responsibilities, leading to more efficient project execution.• Continuously evaluated the volunteer program• Assisted with fundraising campaigns• Proven ability to learn quickly and adapt to new situations.• Supported the finance team by processing invoices and expense claims promptly and accurately.• Completed bank deposits, managed petty cash, received payments for invoices and rent and filed all A.P. paperwork• Inputted donor information, generated tax receipts and donor acknowledgments• Managed office inventory and ordered new supplies when items were running low.• Managed and responded to correspondence and inquiries from contractors, staff and vendors.• Demonstrated strong organizational and time management skills while managing multiple projects.• Input financial data and produced reports using Quickbooks and Excel.• Skilled at working independently and collaboratively in a team environment. Show less